Senior Program Associate/Speech and Hearing Clinic

at  Auburn University at Montgomery

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of basic word processing software and the ability to operate standard PC/PC software applications
• Knowledge of applicable university policies and procedures
• Knowledge of general office procedures
• Knowledge of assigned department forms, rules, etc.
• Interpersonal skills
• Oral and written communication skills
• Ability to review materials and identify discrepancies or mistakes (i.e., proofreading)
• Ability to perform basic mathematical computations
• Ability to respond to several demands at one time
• Ability to coordinate the work of others
• Problem Solving skills

MINIMUM QUALIFICATIONS:

High school diploma or equivalent and three (3) years of secretarial/administrative experience is required. Additional relevant education may be substituted for the experience requirement.

• Monitor budget and billing payments
• Design and implement office policies and procedures
• Ensure adherence to healthcare and educational laws, rules and regulations, such as HIPAA and FERPA
• Supervise office staff, including part-time receptionists and student workers
• Liaise with service providers to maintain current credentialing with third party payers
• Oversee and manage all paperwork for patient care, medical compliance and all levels of reporting
• Maintain accuracy of electronic medical records (EMR), billing, scheduling, and payroll
• Code, file, and track all reimbursement from third party payers. Communicate with patients regarding status of claims and payments
• Coordinate with IT department on all office equipment; work orders; IT issues.
• Arrange informational materials for patients
• Plan and coordinate patient schedules
• Collect fees and maintain collection records; maintain department records/account; proofread documents/written materials; type draft/final correspondence for supervisory staff.
• Order medical and office supplies
• Keep inventory records
• Develop and implement office policies and procedures
• Maintain medical and staff records
• Receive and process medical records requests and releases.
• Work effectively with vendors and manufacturers
• Coordinate and complete special or on-going projects/tasks/responsibilities (e.g., coordinate processing of student and/or employee records/forms, close the office; prepare reports; process documents; monitor purchase orders; manage inventory and equipment).
• Code, tabulate, and assemble fiscal, statistical, and related data; collect and post information into computer or manual filing system; follow acceptable/stand bookkeeping procedures
• Receive office visitors and/or telephone calls; answer routine questions; screen calls/callers; take messages and/or refer to appropriate personnel; pick-up, sort, and deliver mail.
• Assumes responsibility for the delivery of program functions or portions of program activities.
• Provide administrative activities to assist programmatic support functions (e.g., payroll).
• Create and maintain agendas and minutes for all departmental faculty/staff and committee meetings.
• Knowledge of health insurance policies, handling patients’ records, updating demographic and financial information.
• May have some assigned duties requiring special training and/or certification.