Senior Program Manager, EU Defects Reduction

at  Amazon EU SARL

• Bachelor’s degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience in program or project management
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements

Have you ever ordered a product on Amazon and wondered about the complex processes and systems running behind the scenes to power our operations? If so, this role is for you!

• Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, and surpassing customer expectations is our passion.
• We improve customer experience by continuously optimizing the complex movements of goods from vendors and sellers to customers throughout Europe.
• Our operations teams are transversal centers of expertise, composed of engineers, analysts, scientists, technical program managers, and developers. We focus on defects reduction among the complex problems, operational processes, key tradeoffs, and critical decisions at Amazon.
• Defects Reduction connects with core operational organizations responsible for our fulfillment centers, internal and external transportation capabilities, customer returns, and finance teams. We obsess about our end-to-end supply chain to make it efficient, drive out defects for our customers, and continuously reduce waste from processes. Our overall mission is simple: we strive towards reaching zero defects across our end-to-end operations.

Key job responsibilities
Key job responsibilities
As the Senior Program Manager for Defects Reduction, you will establish and drive the Defects Reduction program initiatives across Amazon’s European Operations. This role requires navigating highly complex, strategic scope across the end-to-end supply chain, understanding core operational activities, exposing defects and inefficiencies, surfacing tradeoffs between cost, customer experience, growth, and long-term profitability.
Collaborating closely with teams across EU Operations, including GCF, ATS, AMZL, and GTS, you will jointly identify and propose targets and levers to reduce the operational defects in our network. Your key focus will be to foster a unified, cross-functional approach, where teams work towards the optimal defect reduction aim. Navigating the conflicting priorities and trade-offs, you will play a crucial role in breaking down silos and facilitating a holistic, data-driven decision-making process.
This is an opportunity for an individual who thrives in a fast-paced environment. You will possess the energy, courage, and drive to drive strategic change and achieve ambitious goals using data-driven insights. The successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail, an ability to work in an ever-changing environment.
This role includes a balanced mix of stakeholder/program management (70%) and analytical activities (30%)

• Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, and surpassing customer expectations is our passion.
• We improve customer experience by continuously optimizing the complex movements of goods from vendors and sellers to customers throughout Europe.
• Our operations teams are transversal centers of expertise, composed of engineers, analysts, scientists, technical program managers, and developers. We focus on defects reduction among the complex problems, operational processes, key tradeoffs, and critical decisions at Amazon.
• Defects Reduction connects with core operational organizations responsible for our fulfillment centers, internal and external transportation capabilities, customer returns, and finance teams. We obsess about our end-to-end supply chain to make it efficient, drive out defects for our customers, and continuously reduce waste from processes. Our overall mission is simple: we strive towards reaching zero defects across our end-to-end operations