Senior Program Manager

at  Intuit

OVERVIEW

At the center of any world class services organization is a learning and development team that enables sustainable growth with speed and quality. Intuit’s mission is to power prosperity around the world and our financial experts are at the core of that strategy. Our customers face a range of problems in their financial lives and seek human expertise for confidence in times of need. Intuit Academy is at the forefront as a true foundational learning platform that builds expert skill and capabilities, creates new sourcing pipelines, and enables an internal talent strategy that drives results. Through Intuit Academy, we delight our experts so they can delight our customers. We want you to be part of that!
Join the Intuit Academy Learning & Development team as a Staff Program Manager of Expert Learning Experiences. Our Customer Success Experts are on the frontlines delivering extraordinary customer support while assisting customers in using our products (e.g. TurboTax, QuickBooks, ProConnect, etc.). The growth and development of this population is critical to our customers’ success. Ensuring new and returning Experts get onboarded, trained, receive ongoing development, and are supported in an effective and efficient manner is our team’s mission. We are an innovative team working to transform learning experiences to reinforce us as the Expert Network of Choice!

LEARNING EXPERIENCE INNOVATOR:

• Applies instructional design methodology including needs analysis to uncover measurable behaviors required for the role, resulting in performance-based outcomes.
• Applies design thinking, and rapid prototyping to solve customer problems.
• Creates content and experiences that engages learners with varied learning preferences and accessibility, including relevant practice to ensure application of learning.
• Manages and curates content using a process that is both sustainable and efficient.
• Leverages existing and explores new tools and capabilities, in collaboration with the Intuit learning community.

Please refer the Job description for details