Senior Program Manager – Temporary until April 2025 (August – April)

at  Lululemon

who we are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.
about this team
The Senior Program Manager will play a key role managing Guest App delivery for high priority complex enterprise initiatives. This person will be an advocate for Agile methodology and project management practices across the organization and key in enabling business leaders and delivery teams to the new possibilities in our Mobile Applications. This position will work extensively with business units, project stakeholders, and technology team members to define, implement, sustain and leverage our mobile applications eco system across our programs.
We are looking for a passionate, high-energy individual who is excited about delivering new capabilities to meet lululemon’s growth objectives leveraging the best-in-class industry proven solutions. This individual must have a track record of working in a collaborative environment and should take pride in evolving the entire organization to create the most successful Guest Application experience. This person should have experience in retail and a background in Agile project and program management in Mobile Applications.
a day in the life
The Senior Program Manager is responsible for the overall delivery of complex, multi-region, enterprise-wide functional programs within lululemon.
This is a key strategic area for lululemon and the functional leader. This role will work closely with business/product partners, technology/business sponsors, the architecture team, leadership, applicable functional/portfolio teams, and core delivery teams. They will support with intake, AOP, and forward-looking initiative planning.

The Senior Program Manager will coach and guide the Project and Program Managers within the leader function and contribute to defining best practices in partnership w/ the portfolio manager/divisional portfolio directors. They will be experts in what-if scenario planning and presenting options to executive leadership to help make decisions in partnership with functional leaders.

• Responsible for the overall delivery of the program from inception to development that serve long-term business objectives including but not limited to enabling/unlocking a new capability, new category or new enterprise-wide technology solution implementation or migration
• Operates with a high degree of ambiguity and creates new processes/frameworks
• Oversees project managers and business analysts responsible for tactical delivery of key projects within the program
• Creates program timeline, stakeholder analysis, communication plan, dependency management, status reporting to track progress across multiple workstreams within the program(s).
• Unblocks the team and proactively problem solves where applicable throughout the project lifecycle
• Effectively anticipates potential risks and development strategies to prevent realization of risks while providing transparency to the applicable stakeholders with little to no guidance from Technology Manager or Director
• Creates and manages program roadmap, leverages shared tools, and ensures systems being built are in alignment with Enterprise Architecture and Enterprise Engineering principles.
• Ensures deliverables are compliant with security standards, cost optimization, and re-architecting opportunities and that the program delivers the expected outcomes, supports business objectives, is of quality
• Guides the project and program managers in ensuring the objectives and tasks of a project are understood, assigned, documented, tracked and are measurable.
• Manages $20m+ budget across the program (actuals and forecasting)
• Actively participates in in Program Management Community of Practice
• Supports in intake, AOP (estimates for new initiatives and baseline / rolling forecast), strategy, and forward looking initiative planning.
• Responsible for project related resource management and 3rd party vendor management, including onboarding and offboarding
• Develops relationships and collaborate with internal and external stakeholders across regions (NA, EMEA, APAC, China) and cross functional teams to ensure solutions meet timeline and business objectives.
• Completes all project documentation required based on the enterprise or program PMO process. Point of Contact for Procurement, Security, Legal
• Responsible for coaching and guiding the project managers and program managers within the function
• Engages in and communicates ideas for supporting the continuous improvement of PMO processes with a positive and constructive attitude and supports with developing this attitude in others in partnership with Portfolio Manager and Portfolio Director.

qualifications

• Minimum of 10 years working in Technology or a related field

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• 10+ years experience in delivery management and 5+ years in Program Management. Experience managing budgets >=$7M+ capex and financial forecasting

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• High understanding of technology domain, stack and skills and ability to manage a team of engineers, architects, and operational specialists.

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• Experience in managing waterfall, hybrid, and agile delivery teams

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• 2+ years in coaching program managers

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• Proven track record and experience working in a global company with technology teams in India and NAM to be able to guide / coach the program managers in engagement model

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• Project Management Professional (PMP) and Change Management Certification (PROSCI) nice to have

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• Experience in delivering change to multiple different user groups (E.g. guest support and DCs)

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• Ability to translate ideas into clear, high impact communications to executives, managers, employees, and business partners

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• Passionate for problem solving and deep expertise in critical thinking to unblock the team with minimum guidance w/ the ability to excel in an ambiguous environment

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• Demonstrated ability to function in a fast-paced, multi-program environment with changing priorities

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• Thrives in fast-paced environments, with ability to manage through ambiguity and complexity, invent and simplify processes, and simultaneously support multiple projects impacting a growing global organization.

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• Excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate risks and make tradeoffs, and balance business needs against technical constraints.

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• A curious and creative problem solver with proven team leadership

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• Ability to cheerlead, conflict manage and negotiate with stakeholders on competing priorities

must haves
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Acknowledge the presence of choice in every moment and take personal responsibility for your life.
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Possess an entrepreneurial spirit and continuously innovate to achieve great results.
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Communicate with honesty and kindness and create the space for others to do the same.
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Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
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Foster connection by putting people first and building trusting relationships.
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Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $148,000 - $194,300 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy: Hybrid
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week

Please refer the Job description for details