Senior Programmer/Analyst
at KUBRA
GTA, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 Nov, 2024 | Not Specified | 08 Aug, 2024 | 4 year(s) or above | Relational Databases,Asp.Net,Aws,Data Integration,Html,C++,Css,Google App Engine,Access,Sql Server,Javascript,Visual Basic,Enterprise Software,Customer Service,Servers,Azure | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
KUBRA is looking for a talent Programmer/Analyst to join our Client Support team!!
As a Programmer/Analyst within KUBRA, you will perform maintenance, support, configuration, troubleshooting and basic programming duties on trouble tickets to ensure client satisfaction. The Programmer/ Analyst is the initial point of contact for clients and works with teams across the organization in the identification, troubleshooting, escalation and resolution of issues.
This position includes participation in an on-call support rotation to provide 24×7 support to clients with Premium support agreements.
WHAT SKILLS DO YOU NEED?
- 4+ years of experience in Customer Service, software/IT support, or as a skilled user of enterprise software
- Demonstrated experience with and aptitude for troubleshooting technical problems
- Understanding of servers, networks, enterprise software, and data integration between enterprise applications
- Experience with enterprise software in a support or advanced business user role
- Basic Linux command line skills
- Ability to create and edit HTML and embedded CSS, particularly for use in emails
- Experience with reporting from enterprise applications and data
- Familiarity with cloud/virtualized environments (such as AWS, Azure, DigitalOcean, or Google App Engine), relational databases, SQL queries, basic syntax, and Java code is preferred
- Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documents
Responsibilities:
- Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts about customer communication technology
- Research issues involving application integration points, data integrity, connectivity failures, and application or system failures
- Report details on issues to developers and manage communications with clients as issues are worked on and resolved
- Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements
- Contribute to continuous improvement efforts through the refinement of business processes and technical components
REQUIREMENT SUMMARY
Min:4.0Max:9.0 year(s)
Information Technology/IT
IT Software - Application Programming / Maintenance
Software Engineering
Graduate
Proficient
1
Greater Toronto Area, ON, Canada
