Senior Project Analyst – Clinical Projects

at  Centre for Addiction and Mental Health

Job Description
The Enterprise Project Management Office (EPMO) is currently seeking a Senior Project Analyst for a full-time, contract (12 months) position. The Senior Project Analyst will report directly to the Sr. Portfolio Manager and to project sponsors for project deliverables. The Senior Project Analyst will act as a project resource on assigned projects focusing on providing a significant portion of the hands-on coordination, planning and execution of work packages that is needed as part of a project’s execution. The Senior Project Analyst is expected to execute their work packages through experienced/advanced support towards the following activities: project definition, requirements gathering, business process definition, stakeholder engagement, testing, training, communications, support, and project management documentation. This role may also be assigned other projects and/or project administrative tasks.
The Ontario government introduced the Roadmap to Wellness: a plan to build Ontario’s mental health and addictions system in 2020. As a result of this strategy, the Mental Health and Addictions Centre of Excellence (MHA CoE) at Ontario Health is actively developing a provincial coordinated access strategy, aiming to establish a system that offers seamless, easy-to-navigate, equitable access to the most appropriate MHA service based on urgency and level of need. While the MHA CoE will work to define the key components of coordinated access, each region is expected to work with local partners to define how coordinated access should best be implemented in their region.
To deliver on this priority, Ontario Health Toronto is partnering with the Centre for Addiction and Mental Health (CAMH) and LOFT Community Services, who will support the engagement process and facilitate discussions that will inform the plan.

The first phase of this work will focus on:

• Completing a current state map of coordinated access within Toronto;
• Co-creation of an implementation plan for coordinated access for Toronto, developed through visioning sessions with partners from across the mental health and addictions space.

Key Accountabilities:

• Adhere to a project management methodology and reporting aligned with the EPMO
• Execute project work streams as assigned by the Project Manager or Supervisor
• Under direction of the Project Manager or Supervisor, hold accountability for lower complexity projects (e.g. projects that are generally contained to one business unit, no staffing impact)
• Conduct project tasks as assigned

Responsibilities:

• Under the direction of the Project Manager or Supervisor, coordination and development of project planning activities such:
• Development of project plans, implementation plans, and critical paths
• Development of the change management strategy
• Development of the gap analysis strategy
• Development of the requirements gathering approach and plan
• Development of the testing or PDSA plan
• Development of the training and support plan
• Development of a sustainability, evaluation, and spread plan
• Utilize various methodologies to analyze problems and provide solutions to a variety of problems that are encountered in the project
• Conduct requirements gathering via industry standard analysis techniques
• Participate/facilitate stakeholder engagement activities such as interviews, workshops, meetings, and/or training
• Analyze and synthesize stakeholder requirements into actionable items
• Coordinate and carry out workflow and process redesign activities
• Coordinate and carry out testing activities
• Identify, document, mitigate, and resolve potential project risks and issues of importance; escalate to the Project Manager or Supervisor where appropriate
• Develop project education materials and provide implementation training and support
• Review, develop, and/or deliver reports, updates, communications, and presentations in written, verbal, or graphical form
• Assist in the development and execution of project evaluation activities
• Together with the Project Manager or Supervisor facilitate internal project team meetings including development of agenda, leading meeting, ensuring follow-up of action items identified
• Implement project lifecycle process improvements when they add value for the specific project
• Facilitation and support for implementing PDSA cycles, process mapping, and development of implementation plans, critical paths and initiative documentation including lessons learned documents.
• Conduct project administrative tasks such as minutes, documentation gathering, reports, summary of action items, etc.

The successful candidate will support a healthy workplace that embraces diversity, and complies with all applicable and regulatory requirements.
Currently we are working in a hybrid environment with two days per week on-site and three days per week remote. On-site work would primarily be at the CAMH Queen Street site, but may occasionally require travel to other CAMH sites and/or partnering agencies. This division of time may change in the future at the discretion of project or organizational leadership.
Job Requirements

All skills listed below are required unless otherwise stated as preferred.

• A university degree in health research, health evaluation, health administration, information management or equivalent experience
• 2-5 years of progressive project analysis/management knowledge and experience supporting healthcare, research, or process/quality improvement projects
• Quantitative and qualitative analysis and reporting experience
• Advanced proficiency in Microsoft Office including Word, Excel, PowerPoint
• Analytical problem-solving ability
• Able to prioritize and manage competing deadlines
• Attention to detail, and the ability to translate stakeholder needs into proposed solutions for review
• Demonstrated ability to work independently in a self-directed manner with minimal supervision
• Strong interpersonal and organizational skills
• Excellent oral and written communication skills (e.g. gathering requirements, presentations, report writing)
• Strong organization skills; able to receive tasks from supervisor and formulate logical sequence of activities to achieve the task.
• Experience in a healthcare environment
• Experience working with diverse clients and stakeholders
• Formal project management education or Project Management Professional Certification (preferred)
• MS Visio experience (preferred)
• MS SharePoint experience (preferred)
• Experience supporting corporate-wide strategic initiatives in health care organizations (preferred)
• Bilingualism (French/English) and/or proficiency in a second language (an asset)

• Under the direction of the Project Manager or Supervisor, coordination and development of project planning activities such:
• Development of project plans, implementation plans, and critical paths
• Development of the change management strategy
• Development of the gap analysis strategy
• Development of the requirements gathering approach and plan
• Development of the testing or PDSA plan
• Development of the training and support plan
• Development of a sustainability, evaluation, and spread plan
• Utilize various methodologies to analyze problems and provide solutions to a variety of problems that are encountered in the project
• Conduct requirements gathering via industry standard analysis techniques
• Participate/facilitate stakeholder engagement activities such as interviews, workshops, meetings, and/or training
• Analyze and synthesize stakeholder requirements into actionable items
• Coordinate and carry out workflow and process redesign activities
• Coordinate and carry out testing activities
• Identify, document, mitigate, and resolve potential project risks and issues of importance; escalate to the Project Manager or Supervisor where appropriate
• Develop project education materials and provide implementation training and support
• Review, develop, and/or deliver reports, updates, communications, and presentations in written, verbal, or graphical form
• Assist in the development and execution of project evaluation activities
• Together with the Project Manager or Supervisor facilitate internal project team meetings including development of agenda, leading meeting, ensuring follow-up of action items identified
• Implement project lifecycle process improvements when they add value for the specific project
• Facilitation and support for implementing PDSA cycles, process mapping, and development of implementation plans, critical paths and initiative documentation including lessons learned documents.
• Conduct project administrative tasks such as minutes, documentation gathering, reports, summary of action items, etc