Senior Project Analyst - Enterprise Project Management Office

at  Centre for Addiction and Mental Health

Job Description
The Enterprise Project Management Office (EPMO) is currently seeking a Senior Project Analyst for a full-time contract (12 months) position.
The Senior Project Analyst will report directly to the Senior Project Manager and to project sponsors for project deliverables. The Senior Project Analyst will act as a project resource on assigned projects focusing on providing a significant portion of the hands-on coordination, planning and execution of work packages that is needed as part of a project’s execution. The Senior Project Analyst is expected to execute their work packages through experienced/advanced support towards the following activities: business process definition, stakeholder engagement, testing, training, communications, support, and project management documentation. This role may also be assigned project administrative tasks.
The Senior Project Analyst will play a pivotal role in the ERP implementation project, providing advanced analytical support and ensuring alignment between the ERP system’s capabilities and our business needs. You will collaborate with the project manager, ERP vendor, system implementation partner, and five distinct lines of business to drive project success. This position requires a blend of strong analytical skills, project management expertise, and deep knowledge of ERP systems.
The ERP Replacement is a significant digital transformation initiative at CAMH, bringing about substantial changes across nearly all areas of the hospital. ERP systems integrate a wide range of business processes, including finance, payroll, human resources, scheduling, procurement, and inventory, into a unified platform. This integration facilitates seamless information sharing between departments, enhances efficiency, and establishes a single, reliable source of data for decision-making.
The Senior Project Analyst may also be assigned to other projects.

Key Accountabilities:

• Adhere to a project management methodology and reporting aligned with the EPMO
• Execute project work streams as assigned by the Project Manager or Supervisor
• Under direction of the Project Manager or Supervisor, hold accountability for lower complexity projects (e.g. projects that are generally contained to one business unit, no staffing impact)
• Conduct project tasks as assigned

Responsibilities:

• Under the direction of the Project Manager or Supervisor, coordination and development of project planning activities such:
• Development of project plans, implementation plans, and critical paths
• Development of the change management strategy
• Development of the gap analysis strategy
• Development of the requirements gathering approach and plan
• Development of the testing or PDSA plan
• Development of the training and support plan
• Development of a sustainability, evaluation, and spread plan
• Utilize various methodologies to analyze problems and provide solutions to a variety of problems that are encountered in the project
• Conduct requirements gathering via industry standard analysis techniques
• Work closely with the ERP vendor, system implementation partner, and business stakeholders to ensure that the system design and implementation align with business objectives and requirements
• Participate/facilitate stakeholder engagement activities such as interviews, workshops, meetings, and/or training
• Analyze and synthesize stakeholder requirements into actionable items
• Coordinate and carry out workflow and process redesign activities
• Coordinate and carry out testing activities
• Identify, document, mitigate, and resolve potential project risks and issues of importance; escalate to the Project Manager or Supervisor where appropriate
• Support the development of project education materials and facilitate implementation training and support.
• Act as a liaison between the business, the ERP vendor, and the system implementation partner, facilitating clear communication and ensuring that project deliverables are met according to contract terms
• Review, develop, and/or deliver reports, updates, communications, and presentations in written, verbal, or graphical form
• Assist in the development and execution of project evaluation activities
• Together with the Project Manager or Supervisor facilitate internal project team meetings including development of agenda, leading meeting, ensuring follow-up of action items identified
• Implement project lifecycle process improvements when they add value for the specific project
• Collaborate with the Change Management team to ensure smooth adoption of the ERP system by end-users across all business areas, including the development of training materials and support resources
• Facilitation and support for implementing PDSA cycles, process mapping, and development of implementation plans, critical paths and initiative documentation including lessons learned documents.
• Conduct project administrative tasks such as minutes, documentation gathering, reports, summary of action items, etc.

The successful candidate will support a healthy workplace that embraces diversity, and complies with all applicable and regulatory requirements.
Job Requirements

All skills listed below are required unless otherwise stated as preferred.

• A university degree in Business Administration, Information Technology, Project Management, or equivalent experience field.
• 2-5 years of progressive project analysis/management knowledge and experience supporting IT-related projects, or process/quality improvement projects
• Quantitative and qualitative analysis and reporting experience
• Advanced proficiency in Microsoft Office including Word, Excel, PowerPoint
• Analytical problem-solving ability
• Able to prioritize and manage competing deadlines
• Attention to detail, and the ability to translate stakeholder needs into proposed solutions for review
• Demonstrated ability to work independently in a self-directed manner with minimal supervision
• Strong interpersonal and organizational skills
• Excellent oral and written communication skills (e.g. gathering requirements, presentations, report writing)
• Strong organization skills; able to receive tasks from supervisor and formulate logical sequence of activities to achieve the task.
• Experience in a healthcare environment preferred
• Experience working with diverse clients and stakeholders
• Formal project management education or Project Management Professional Certification (preferred)
• MS Visio experience (preferred)
• MS SharePoint experience (preferred)
• Experience supporting corporate-wide strategic initiatives in health care organizations (preferred)
• Bilingualism (French/English) and/or proficiency in a second language (an asset)

• Under the direction of the Project Manager or Supervisor, coordination and development of project planning activities such:
• Development of project plans, implementation plans, and critical paths
• Development of the change management strategy
• Development of the gap analysis strategy
• Development of the requirements gathering approach and plan
• Development of the testing or PDSA plan
• Development of the training and support plan
• Development of a sustainability, evaluation, and spread plan
• Utilize various methodologies to analyze problems and provide solutions to a variety of problems that are encountered in the project
• Conduct requirements gathering via industry standard analysis techniques
• Work closely with the ERP vendor, system implementation partner, and business stakeholders to ensure that the system design and implementation align with business objectives and requirements
• Participate/facilitate stakeholder engagement activities such as interviews, workshops, meetings, and/or training
• Analyze and synthesize stakeholder requirements into actionable items
• Coordinate and carry out workflow and process redesign activities
• Coordinate and carry out testing activities
• Identify, document, mitigate, and resolve potential project risks and issues of importance; escalate to the Project Manager or Supervisor where appropriate
• Support the development of project education materials and facilitate implementation training and support.
• Act as a liaison between the business, the ERP vendor, and the system implementation partner, facilitating clear communication and ensuring that project deliverables are met according to contract terms
• Review, develop, and/or deliver reports, updates, communications, and presentations in written, verbal, or graphical form
• Assist in the development and execution of project evaluation activities
• Together with the Project Manager or Supervisor facilitate internal project team meetings including development of agenda, leading meeting, ensuring follow-up of action items identified
• Implement project lifecycle process improvements when they add value for the specific project
• Collaborate with the Change Management team to ensure smooth adoption of the ERP system by end-users across all business areas, including the development of training materials and support resources
• Facilitation and support for implementing PDSA cycles, process mapping, and development of implementation plans, critical paths and initiative documentation including lessons learned documents.
• Conduct project administrative tasks such as minutes, documentation gathering, reports, summary of action items, etc