Senior Project Manager - GEC Technology Team

at  Lululemon

Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we are in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The lululemon GEC Tech team manages crucial platforms for Guest Support (our contact center), aligning their work with business objectives and ensuring efficient project delivery. This team, comprised of both in-office and remote members, thrives on connection and collaboration. They maintain a strong relationship with their business partners and are dedicated to providing high-level support and project delivery without disrupting operations. Connection is a priority, primarily in our Vancouver and Seattle hubs, in addition to connecting our remote teams.
A day in the life
As a Sr. Project Manager on the GEC Technology Team, not only are you responsible for executing on Project Manager duties, you are defining standards on the team and enforcing them, in partnership with your peer Project Managers and Program Managers. You intimately know the difference between Agile, and Waterfall, and can lead a scrum team while at the same time extracting valuable milestones from sprints to provide valuable timelines, plans, risks, milestones, and for upper management.
You also know how to have fun, create a positive environment, connect with your team, and take a lead on planning team connection events. We love to laugh and have fun in office (and remotely).

QUALIFICATIONS:

• Bachelor’s Degree in Computer Science or Business Administration or other related field or equivalent industry experience
• Strong experience in Contact Center technologies (Salesforce service cloud a huge plus and Five9, Twilio, Oracle OSC, Snowflake, Verint, PCIPAL to name a few)
• 5-7+ years of project management/industry work experience
• 5+ years experience as a project manager or scrum/agile lead, and defining + enforcing processes
• Expert level leading IT SDLC processes (both waterfall and agile)
• Experience working with cross-functional IT teams including software development, BA and QA.
• Exceptional organizational and communication skills
• Experience with functional areas as it relates to data integrations, pipeline management, data modeling, and creation and delivery of reporting and similar experiences will be an advantage.
• Experience in managing projects involving strong focus on operations will be strong plus.

Must haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Additional Notes
Immigration support is potentially available for this role.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from$123,500 - $154,400 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
This role is classified as [Hybrid] under our SSC Workplace Policy:
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week

• Milestone and timeline management
• Follow and contribute to the E2E SDLC Agile process
• Create Quarterly Project Plans
• Work closely with the product manager, to execute on the quarterly plan and assess team capacity
• Create and own E2E milestone and project plan, in addition to Agile epic/sprint plans
• Follow and contribute to Program level governance, including project plans
• Create build and influence team culture
• Create manage and support JIRA project
• Provide project health and status
• Collaborate with the other Project Managers & Program Managers
• Bridge the gap between NA tech teams and ITH tech teams
• Work with business stakeholders and technology leaders to understand project vision and business needs and translate them into the project plan.
• Define and maintain project scope, timelines, and risks.
• Work with external project managers and stakeholders to drive GEC deliverables on time and within budgets.
• Define and manage daily project activities, scrums / agile process, and track status.
• Hold project team members accountable on estimates and timelines.
• Provide project status reports, escalate issues, drive issue resolutions.
• Help manage stakeholder expectations.
• Focus on continuous improvement, OPEX reduction and enable innovation in team.
• Ensure project processes like solution, code, test reviews et al are followed.