Senior Project Manager - Intellectual Property

at  Clarivate

As a member of IPMS (Intellectual Property Management Software) Professional Services, Project Management Office, the Project Manager is responsible for managing IP management software system implementation projects and the completion of implementation tasks during professional services engagements for the suite of software solutions provided by the IP Management Software & Services business group.
What You Will Do

The Project Manager will work closely with Clarivate professional services colleagues and Client project teams during system implementations and professional services projects globally to—

• Coordinate project activities including project planning and scheduling, resource assignments, planning and facilitating project meetings, and status reports; monitor project KPIs, tasks, deliverables, time entry, budgets, billing, and project health; lead Change Management discussions with clients.
• Function as overall primary point of contact for the client project team and manage day-to-day operational aspects of projects.
• Identify and manage project risks and issues; in collaboration with PMO manager and project leads, develop risk mitigation and communication plans; document and communicate project issues and risks; manage project scope and execute the Clarivate Change Order process.
• Review, analyze and prepare reports related to project metrics; monitor project status and project financial performance and prepare related reports and dashboards.
• Ensure internal and external client satisfaction by completing deliverables in accordance with project plans, project budgets, and client-stated objectives.
• Respond to requests from clients and internal teams in a timely and professional manner.
• Support client testing activities by monitoring issue reports and tracking issue resolution.
• Address issues proactively and professionally based on knowledge of IP software and SaaS best practices, IPMS products, and related applications and tools.
• Ensure timely completion of project tasks, address capacity and resource allocation issues, and proactively manage issues resulting in scope and budget overages.
• Monitor and report on project key success metrics and client CSAT results.
• Assist in the development, continual refinement, and documentation of PMO standard operating procedures and best practices.

About You – Experience, Education, Skills & Accomplishments

• You should have a B.A/B.S degree or equivalent combination of education, training, and experience.
• A minimum of 7 years relevant work experience.
• A minimum of 3 years relevant project management experience.
• Competency and experience in Project Management methodologies and tools.
• A confident, engaging communication style, both written and verbal, to work with diverse, dispersed, and remote-based teams and clients.
• The interpersonal skills to quickly build rapport, develop lasting client relationships, and establish credibility as a trusted advisor.
• A detail-oriented, intellectually curious, self-starter with a creative problem-solving mindset.
• Excellent organization skills and the ability to manage multiple projects in parallel, balancing competing priorities, meeting deadlines, and delivering high levels of client satisfaction.
• The ability to learn new information quickly and adapt readily to change.

It would be great if you have…

• PMP certification.
• Experience implementing software products and services.
• Knowledge of or experience in Intellectual Property.

Hours of Work
This is a full-time permanent position with a Monday-Friday work week.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

LANGUAGE SKILLS:

Fluent verbally and writing in English language.
Another foreign language would be nice, but not mandatory.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations

Please refer the Job description for details