Senior Project Manager (Service Excellence)

at  University of Glasgow

JOB PURPOSE

This Senior Project Manager role will report to the Head of Project Delivery within the Programme Delivery directorate, working in partnership with Transformation and Information Services. You will provide strong Programme Management to provide oversight and drive the work of the team, from a project management perspective, who are developing the systems and services to enhance our staff and student experience.

MAIN DUTIES AND RESPONSIBILITIES

1. Responsible for leading the support of the service excellence programme within transformation: within agreed timescales, budgets, and scope: driving project initiation; management of the project and its resources to produce successful services that meet business needs.
2. Responsible for concurrently managing several large size organisational, process, systems and data projects across all Colleges/University Services and central functions.
3. Management of project staff resources for large project teams often including external parties, providing support, leadership and direction: developing plans for the delivery of required work and allocating the work according to resource type required, availability and skills; monitoring progress of work against plan, evaluating alternatives and initiating corrective action when required.
4. Communication with all relevant sponsor and stakeholder communities, including consultation and management of expectations; engaging and managing stakeholders from across the University, including academics, senior colleagues to operational staff to ensure clarity in the delivery of key project communications.
5. Deployment of a robust and responsive risk management approach to identify, assess, monitor, and actively manage risks.
6. Ensure that there are appropriate quality management processes in place to ensure that the final deliverables of projects comply with stakeholder requirements, appropriate legislation, University policies and procedures, and industry best practice.
7. Report to the relevant Project Boards and senior university forums and committees on all aspects of the management and delivery of projects, preparing high-quality papers and required project management products.