Senior Property Manager

at  Encore

OUTCOME 2: THE FINANCIAL ASPECTS OF OUR ESTATES ARE EFFECTIVELY MANAGED

Budgets: Prepare, review and implement annual budgets for each estate (in accordance with our procedures), ensuring the budget is approved and demands are issued on time.
Expenditure Control: Generate purchase orders and authorise payment of all invoices for works associated with the service charge for each estate.

Monitoring: Undertake regular income & expenditure reviews (monthly/quarterly) of expenditure versus budget to ensure the financial health of each estate. Identify any financial issues (eg. arrears, cash-flow) and implement corrective measures where required.

• Reporting: Prepare regular reporting (monthly/quarterly) on the key management and financial aspects of your estates to Directors/Freeholders.

Annual Accounts: Ensure the annual accounts (prepared by the Accounts team) are accurate and completed on time. Prepare necessary commentary where appropriate.

QUALIFICATIONS

• Degree preferable. A good standard of education is essential.
• IRPM Part 1 is essential
• Other property qualifications (eg. RICS) are desirable.

EXPERIENCE

• 5 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management
• Strong experience of budget management, financial control and delivering cost-efficiency
• Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc)
• Detailed working knowledge of building management, systems maintenance and repair projects
• Customer relationship management

SKILLS

• Excellent time management, prioritisation, delegation and project management skills
• Excellent numeracy/analytical skills and competency in dealing with financial information
• Excellent communication skills – letter writing and the written and verbal presentation of information
• Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging.
• Excellent people skills – an ability to adapt your style as required
• Excellent commercial skills – demonstrate a savviness and awareness of commercial reality

THE ROLE

The Senior Property Manager or Estate Manager as it is known at Encore is a pivotal role within our company. You will be responsible for co-ordinating all of the resources (internal & external) to effectively manage a portfolio of residential estates and deliver outstanding service to our customers. The role has 3 key parts: controlling the financial aspects of an estate (preparing budgets, monitoring expenditure), implementing the planned & reactive maintenance programme and communicating with key stakeholders (chairing meetings and writing letters/reports).

WHAT YOU’LL DO

In all areas, ensure that company policies and procedures are consistently applied to required standards.

Outcome 1: The key milestones & KPIs are achieved

• Milestone Management: You will ensure the cyclical tasks and reactive works are accomplished on-time (within the specified timescales), liaising with all internal departments as required.
• KPI achievement: Monitor and achieve Key Performance Indicator targets (eg. on topics such as Arrears, Quality Audits etc).
• Action Plan: Maintain an up-to-date Plan of Action, ensuring all items actioned and tracked to resolution.
• Reporting: Report to the General Manager and Encore Directors on a regular basis, covering all matters relating to each estate.