Senior Property Manager

at  Menkes

Posted In: Commercial Property Management
About The Job
We are looking for a dynamic Property Management professional. The primary purpose of the role is the management of a downtown “AAA” Class, LEED Platinum office complex with an approximate area of 700,000 square feet. Reporting directly to the General Manager, the Senior Property Manager will be a key member of the management team, responsible for leading the on-site property management staff in the day-to-day management of the property. Built in 2021, 100 Queens Quay is perfectly positioned in Toronto’s next downtown expansion.

Responsibilities

• Financial and budgetary:
• Ensure the property is managed in accordance with the approved business plans and within operating/capital budgets.
• Work closely with the Leasing Department to manage the process for all new tenant space turnovers, move-ins and build-outs and review budgeted leasing projections to ensure expenses are allocated accurately.
• Provide direction to on-site staff and liaise with the Accounting Department to manage the accurate and timely processing of operating and tax expenses for the property.
• Prepare and manage annual operating budgets including revenue and expense control, capital plans and report on variances.
• Work with the General Manager preparing and presenting the Joint Facility Budget to all parties.
• Prepare various consolidated reports, e.g. annual budgets, monthly reports, quarterly reports, year-end adjustments, variance reports and operating cost reconciliation billings.
• Review tenant billings and year-end adjustments for accuracy and conformity with lease stipulations.
• Oversee A/R and ensure rent is received as per lease obligations.
• Approve and receipt purchase orders based on pre-determined thresholds.
• Tenant relations:
• Develop and maintain professional relationships with tenants, with the goal of providing superior tenant relations interactions, both personally and through the on-site team.
• Oversee responses to after-hours tenant emergency requests to ensure the quality of service provided.
• Work closely with the General Manager and Head Office to anticipate and respond to the requirements of Owners/Stakeholders.
• Oversee the coordination of all tenant work to ensure compliance with building standards, including the final inspection of work.
• Work closely onboarding new retail tenants ensuring a smooth transition.
• Working with the residential team to implement and enforce the Master Project Reciprocal Agreements.
• Best in class management:
• Take ownership for the application process for entering the property for consideration of awards by leading industry organizations such as BOMA and LEED for sustainability and green initiatives.
• Work alongside the Operations Manager to ensure the efficient operation of the property including compliance with government regulations; achievement of life safety/maintenance standards; and, source and implement innovative operational strategies while reducing costs.
• Work closely with the Operations Manager to tender service and maintenance contracts periodically to ensure compliance with the Company’s policies.
• Work alongside the Operations Manager and the Operations Team to implement and monitor an effective property management and building maintenance program.
• Oversee the collection and review of tenant insurance certificates to ensure coverage complies with lease requirements.
• Assist in the development and implementation of strategies and marketing initiatives for increasing sales performance and maximizing revenue.
• Provide direction and support to direct and indirect reports to ensure the timely achievement of financial and customer service goals within prescribed policies, procedures and standard business practices.

Qualifications

• 7-10 years of progressive work experience in a commercial office and /or retail setting
• Demonstrated success in managing teams of employees directly with excellent motivational and people management skills
• Completion of a post-secondary degree
• Attainment of a recognized property management designation, e.g. RPA
• Working knowledge of the Occupational Health & Safety Act (Ontario)
• Highly adept at building professional, effective relationships at all levels
• Above average communication skills – both written and oral
• Effective negotiation skills to influence and impact at all levels – senior management, peers, direct and indirect reports
• Highly capable of taking initiative and making recommendations
• Superior ability to handle multiple demands, cope with changing client needs and deliver successful results on target
• High level of proficiency with MS Office
• Working knowledge of Angus Anywhere Work Order system and JDE EnterpriseOne would be an asset

Apply
We offer a competitive compensation package and the opportunity to work with an industry leader!
To apply, please forward your resume to employment@menkes.com and in the subject line please include the name of the position and quote Ref #3023.
We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted

• Financial and budgetary:
• Ensure the property is managed in accordance with the approved business plans and within operating/capital budgets.
• Work closely with the Leasing Department to manage the process for all new tenant space turnovers, move-ins and build-outs and review budgeted leasing projections to ensure expenses are allocated accurately.
• Provide direction to on-site staff and liaise with the Accounting Department to manage the accurate and timely processing of operating and tax expenses for the property.
• Prepare and manage annual operating budgets including revenue and expense control, capital plans and report on variances.
• Work with the General Manager preparing and presenting the Joint Facility Budget to all parties.
• Prepare various consolidated reports, e.g. annual budgets, monthly reports, quarterly reports, year-end adjustments, variance reports and operating cost reconciliation billings.
• Review tenant billings and year-end adjustments for accuracy and conformity with lease stipulations.
• Oversee A/R and ensure rent is received as per lease obligations.
• Approve and receipt purchase orders based on pre-determined thresholds.
• Tenant relations:
• Develop and maintain professional relationships with tenants, with the goal of providing superior tenant relations interactions, both personally and through the on-site team.
• Oversee responses to after-hours tenant emergency requests to ensure the quality of service provided.
• Work closely with the General Manager and Head Office to anticipate and respond to the requirements of Owners/Stakeholders.
• Oversee the coordination of all tenant work to ensure compliance with building standards, including the final inspection of work.
• Work closely onboarding new retail tenants ensuring a smooth transition.
• Working with the residential team to implement and enforce the Master Project Reciprocal Agreements.
• Best in class management:
• Take ownership for the application process for entering the property for consideration of awards by leading industry organizations such as BOMA and LEED for sustainability and green initiatives.
• Work alongside the Operations Manager to ensure the efficient operation of the property including compliance with government regulations; achievement of life safety/maintenance standards; and, source and implement innovative operational strategies while reducing costs.
• Work closely with the Operations Manager to tender service and maintenance contracts periodically to ensure compliance with the Company’s policies.
• Work alongside the Operations Manager and the Operations Team to implement and monitor an effective property management and building maintenance program.
• Oversee the collection and review of tenant insurance certificates to ensure coverage complies with lease requirements.
• Assist in the development and implementation of strategies and marketing initiatives for increasing sales performance and maximizing revenue.
• Provide direction and support to direct and indirect reports to ensure the timely achievement of financial and customer service goals within prescribed policies, procedures and standard business practices