Senior Receptionist

at  Galway Bay Hotel

The Galway Bay Hotel are now recruiting a Senior Receptionist to join our great team. This position requires the successful candidate to be available to work mid-week.
Awarded Best Employer in Galway in 2022 by Galway Chamber of Commerce, the Galway Bay Hotel is also delighted to be part of the Failte Ireland Employer Excellence Programme, and has been certified as A Great Place to Work. As part of the Hodson Bay Group of Hotels, with over 700 employees from over 50 countries worldwide, we are committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests.

SKILLS

• Excellent organisational skills
• Proficiency in MS Office Suite
• Fluent level of both written and spoken English
• Excellent telephone manner

EXPERIENCE

• Previous reception/switchboard experience
• Previous administrative experience is desired

• Answer all calls in a timely and friendly manner
• Transfer all calls as appropriate
• Provide our guests with details of hotel and local amenities and attractions
• Work as part of, and support, the Reception Team
• Follow the day-to-day procedures of guest
• Dealing with and resolving guest queries