Senior Receptionist

at  New Forest Collection

We currently have an exciting opportunity for a Senior Receptionist to join our team based in our Beaulieu Inn. You will join us on a full time, permanent basis and in return, you will receive a salary of £26,000.00 per annum.
At New Forest Hotels our purpose is to enrich the lives of those within our community by providing the best New Forest Hospitality. Our vision is realised through creating a warm, sincere environment where everyone can connect, be creative and thrive. Our venues are beautifully individual, each with a unique story that makes us more than ordinary and enables us to provide truly magical experiences for our guests that are enhanced and matched to our surroundings.
As a collection of hotels, we provide our teams with the opportunity to work across our venues giving everyone the chance to develop themselves both professionally and personally. All we ask is that our people have the right mind-set which is highlighted in our core values:
Be BRAVE, take ownership
Collaborate together as a TEAM
Develop, NURTURE and care
Be OPEN and communicate honestly

Benefits of joining us as our Head Receptionist:

• 28 days holiday per year, plus a duvet day on your birthday (contracted roles only)
• Stylish uniform provided
• Fantastic career development and training opportunities
• Free staff parking
• Other benefits including high street discounts, EAP programme, private healthcare discounts, staff loyalty benefit, discounts within the Collection and also at our sister resort in Cyprus.

As our Senior Receptionist, you will ensure that reception is running smoothly at all times and that guests that are booked into the hotel are catered for and requests are promptly dealt with.

• General administration duties – taking reservations and deposits, dealing with enquiries etc
• Covering Reception shifts as required
• Liaising with our Housekeeping Supervisor to ensure all bedrooms and public areas are prepared for our guests to the highest standards
• Dealing with customer feedback
• Assisting the Manager with duty management shifts as required
• Training all new staff on reception
• Implementing all new procedures that are introduced in reception
• Ensuring that all receptionists are following daily shift procedures and that all emails are dealt with
• Serving drinks in the bar when required
• Opening and locking up the hotel
• Sleeping over in the hotel when required
• Checking and recording swimming pool details and ensuring it is safe to use
• Ensuring all visitors are signed in and out of the hotel
• Balancing night audit/shift reports at the end of every shift
• Daily/Weekly banking balancing