Senior Receptionist

at  Prestbury Medical Practice

Rota Organise clinical rotas and co-ordinate leave requests Update appointments system for leave/duty changes Set up and maintain computerised appointment system for all services Arrange locum cover, where needed Complete staff rotas, including weekend cover Liaise with management team concerning staffing and organisation of work Attend Partners meetings as necessary. Patient services Participate in the reception rota, including weekend cover Oversee the appointment system for the practice Administration of patient prescriptions (manually and computerised). Make appointments for patient to see Doctor, Nurse and other clinical staff associated with the Practice. Deal with telephone enquiries from patients and general public Manage phone system and issues Staff Support staff induction, training, appraisals and ongoing review Monitor staff attendance and leave requests Ensure practice policies are followed and maintain administrative records Liaise with other members of the primary health care team, including external teams Ensure fire safety/alarm protocols are adhered to Ensure staff are appropriately trained, supervised and are aware of practice protocols Administration Responsible for administration and maintenance of petty cash Administer patient cash payments for services provided Information Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures Assist with production and upkeep of Practice Procedures documents Manage paperwork systems including post, internal and external Have a working knowledge of all software and hardwar

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