Senior Receptionist

at  PrimaryCareCareers

ABOUT THE CANDIDATE

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Previous management experience within a similar position.
• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to motivate a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

We believe we are stronger together! Deben Health Group started many years ago as a strategy meeting of managers and clinicians, striving to improve health services amongst our community. Today, this collaboration of four general practices are coming together to form a primary care network of providers. Thus enabling our team of doctors, nurses and associate professionals, to work together seeking continuous improvement by strengthening our relationship with other key, health and wellbeing providers available to our population.
Our mission: Through preventative and personalised care we are transforming the way healthcare is delivered. We aim to maintain this team based approach, using technology and innovation wherever possible. Enhancing effective ways of improving communication, self-management and health outcomes across our organisation. Responsive to the issues that are important to you, we remain committed to treating our workforce and all our patients with the highest quality of care and respect we believe you deserve.

We offer:

• NHS pension.
• Free onsite parking.
• Tea & coffee provided.

Deben Health Group PCN has an opportunity for an enthusiastic & proactive senior receptionist to join & manage our team of care navigators within our Wickham Market Medical Centre, on a full-time basis.
The successful candidate will be responsible for the leadership & supervision of the team, ensuring that all reception duties are performed effectively & to the required standard, meeting the needs of our patients.

The main responsibilities of the role include:

• Provide day to day support, leadership, first line management & guidance for the practice reception team, ensuring an efficient & professional manner is maintained.
• Ensure all reception duties are completed to the highest standard.
• Monitor staff attendance, sickness absence & annual leave.
• Provide communications between patients, doctors & other staff.
• Support the operations manager in the recruitment & induction of all new reception staff.
• Ensure cover & suitable contingency plans are in place for all leave & unforeseen absence.
• Motivate the team to achieve organisational goals.
• Develop & implement a timeline to achieve targets.
• Collect accurate & timely activity & performance information.
• Conduct training of team members to maximise their potential.
• Manage annual staff appraisals & regular reviews for new staff.
• Work with the operations manager & other staff to identify areas for improvement, including technology, assisting in change management.

Please see job description attached for further details.