Senior Regulatory Coordinator

at  NSW Health Care Complaints Commission Office of the

HEALTH CARE COMPLAINTS COMMISSION

Are you looking for an opportunity to build and lead a high performing team in 2025?

• Are you experienced in leading teams in the management of consumer complaints within a complaint handling agency or other environment?
• Are you looking to develop your practical people management skills in a supportive workplace?
• Are you experienced in identifying and managing risk?
• Able to draw upon your day- to day complaints experience to contribute to the design and delivery of process improvements.
• Passionate about the idea of working in an integrity agency?
• Delivering excellence and customer centrism across all complaints handling functions.
• Maintaining strong and effective operational collaboration with co-regulators and other stakeholders.

ESSENTIAL REQUIREMENTS

• To be eligible to apply for this position, applicants must have existing Australian work rights and tertiary qualifications in a relevant discipline or equivalent experience.
• You must be willing if the selected applicated to complete relevant background verification checks.

The position works with the overall strategic objectives of:
§ Delivering excellence and customer centrism across all complaints handling functions.
§ Contributing to business led systems and process changes and improvements.
§ Building capability and tools to support risk-based complaints management.
§ Overseeing high quality performance reporting and risk management in complaints operations.
§ Maintaining strong and effective operational collaboration with co-regulators and other stakeholders.
It has a central role in leading and co-ordinating the end- to- end triaging and assessment of designated categories of complaints with a moderate risk level, as well as supporting the assessment of higher risk complaints. It also draws on day- to day complaints experience to contribute to the design and delivery of process improvements.
To learn more about the position, please view the Role Description here.