Senior Relationship Manager

at  Computershare

Other key skills:

• Results orientated/professional best practice approach
• Highly Analytical
• Highly numerate – design costing plans and models
• Significant experience of Risk Management
• Significant experience of Project Management
• Significant Negotiation/ Influencing skills
• Educated to degree level or equivalent (desirable)
• Institute of Chartered Secretaries Association (ICSA) qualified (desirable)Travel will be required in this rol

A ROLE YOU WILL LOVE

Accountable for building and maintaining relationships with large revenue generating client portfolios, while coaching team members and driving a culture of high performance and quality across the team. The role also requires ability to navigate the organisation effectively at all levels while being an ambassador for the team internally and externally. Established and credible relationships with Clients with regular scheduled meetings in place; retain 100% of clients. Upsell and cross sell both in new and existing business.

KEY RESPONSIBILITIES

As a Relationship Manager you will be expected to manage client actions and deliver resolutions to issues, through creative solutions and service excellence, meeting your client portfolios expectations and satisfaction.

Other Key Responsibilities:

• Proactively identify and maximise all existing and new revenue opportunities and associated EBITDA
• Design, develop and deliver professional presentations both internally and externally
• Compile and deliver well-structured financial analysis and costings, identifying trends
• Support colleagues to ensure completion of core governance and procedures to maintain compliance and regulatory responsibilities
• Maintain customer information as required for internal analysis
• Act as a Trustor Advisor/Thought Leader for Client Management within the Company, providing subject matter expertise, education, and upskilling to a range of colleagues

• Actively identify opportunities for efficiencies, solutions and synergies within the group and wider businessCoach and train Client Managers on our products, services, and industry trends

WHAT WILL YOU BRING TO THE ROLE?

We’re looking for an experienced, client focused candidate with significant commercial experience with a solid understanding of financial concepts, ideally within Plans products and regulation. Commercially focused with business acumen and the ability to recognise levers of profitability and how to best deploy these with new and existing clients. Able to drive business development, quickly getting up to speed with the very specialised nature of our product and marketplace.
You’ll be working with numerous stakeholders, and resolving conflicting interests, when necessary, while maintaining the integrity of our product, therefore a natural aptitude for building and managing relationships.

Other key skills:

• Results orientated/professional best practice approach
• Highly Analytical
• Highly numerate – design costing plans and models
• Significant experience of Risk Management
• Significant experience of Project Management
• Significant Negotiation/ Influencing skills
• Educated to degree level or equivalent (desirable)

• Institute of Chartered Secretaries Association (ICSA) qualified (desirable)Travel will be required in this role

• This is a fantastic opportunity to join an ambitious market leading company with an extensive global footprint, offering excellent progression routes, variety, and plenty of opportunities to upskill yourself. If you’re a result driven, seasoned business development or sales professional, comfortable with dealing with experienced company leaders, then this role could be a great fit.