Senior Relationship Manager (Money Guiders)

at  The Money and Pensions Service

SENIOR RELATIONSHIP MANAGER (MONEY GUIDERS)

c.£60,000 per annum
Bedford
Fixed Term Contract (12 months)
Hybrid Working
Are you passionate about financial guidance and building lasting partnerships? Look no further! MaPS are seeking a dynamic Senior Relationship Manager to join their Money Guiders team. As a champion of financial well-being, you’ll work closely with MaPS valued partners, using the Money Guidance Competency Framework to map their existing services, identify skills gaps, and elevate the quality of guidance they provide. Your consultative approach will empower partners to deliver sustainable, impactful services, while your ability to drive operational improvements, will help shape the delivery of our partnership activities into the future. If you thrive in a strategic, collaborative environment and want to make a difference, apply today!

JOB DESCRIPTION

You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.
This role will support the Strategic Partnerships Lead in the management and ongoing improvement of operational delivery, whilst also significantly contributing to the development and strengthening of existing partner relationships, as well as building new ones with potential programme partners.

SKILLS AND EXPERIENCE REQUIRED

To excel in this role, you will need to demonstrate:

• Exceptional relationship management skills and the ability to deal with people at all levels, with demonstrable experience and track record in a similar role of key account management, partnership or relationship management.
• Experience of strategic partnership development with external partners, working towards shared goals and actions, with the ability to work with a range of sectors including commercial, public sector and third sector
• A proven ability to influence external organisations to gain buy in and engagement.
• Understanding of businesses, third sector and public sector challenges and priorities.
• Ability to work autonomously and manage/ influence others to meet deadlines and required standards.
• Excellent written, communication and presentation skills
• Strong organisational, time management and planning skills.
• Strong team player capabilities enjoying matrix working.
• Experience of managing process, systems and data & driving operational improvement in the delivery of services.

Benefits

ABOUT US

Money Guiders aims to improve the quality of money guidance being delivered through
others to those in need across the UK.
We do this through providing free professional development to organisations or practitioners
who talk to their customers and service users about money. A key part of this initiative is to
bring on board, support and maintain relationships with our growing number of Programme
Partners across the UK. We currently have 250 diverse organisations signed up as Partners,
ranging from a wide variety of sectors including Housing, Health, Social Care, Local

Government, Advice services etc.The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• CARINGWe care about our colleagues and the people whose lives we are here to transform.
• CONNECTINGWe will transform lives through our ability to make positive connections.
• TRANSFORMINGWe are committed to transforming lives and making a positive societal impact.OUR INCLUSIVE WORKING ENVIRONMENT

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.WHAT WE OFFER

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Things you need to know

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

ROLE OVERVIEW

The Senior Relationship Manager will report directly to Strategic Partnerships Lead. In this role, you will be responsible for:

• Take key account management responsibility for an existing portfolio of Money Guiders Programme Partners, building strong and lasting relationships whilst also identifying and progressing opportunities for new partnerships.
• Provide long term consultative support to programme partners, helping them to develop and deliver sustainable money guidance services, and increasing the breadth, depth and quality of the guidance that they deliver.
• Support the Strategic Partnerships Lead to develop the partner strand and ensure it progresses in line with strategic and scale up planning.
• Working closely with the UK Partnerships team at MaPS to engage with new potential partner organisations, and to manage ongoing relationships with Money Guiders programme partners
• Ensure programme partners are fully aware of all programme components, and championing the benefits of them aligned to partner needs.
• Capture and provide insight, intelligence and feedback from Programme Partners to inform the future development of the programme.
• Keep abreast of the complex and diverse systems within which the Money Guiders partner organisations and practitioners operate at a strategic, policy and practice level
• Working collaboratively with Money Guiders Leads and Operations Managers, to continuously improve the operational delivery of the programme, with a focus on relationship management activities.
• Review, develop, improve, and as appropriate, introduce and embed systems and processes into current ways of working
• Support data sharing requirements, including taking responsibility for Data Sharing Agreements with Money Guiders Partners.
• Review and update programme collateral, working with our Programme Co-ordinator to manage and maintain version / change control.
• Work closely with our Programme Co-Ordinator to ensure the effective and efficient delivery of Money guiders partner practitioners’ induction sessions.

To excel in this role, you will need to demonstrate:

• Exceptional relationship management skills and the ability to deal with people at all levels, with demonstrable experience and track record in a similar role of key account management, partnership or relationship management.
• Experience of strategic partnership development with external partners, working towards shared goals and actions, with the ability to work with a range of sectors including commercial, public sector and third sector
• A proven ability to influence external organisations to gain buy in and engagement.
• Understanding of businesses, third sector and public sector challenges and priorities.
• Ability to work autonomously and manage/ influence others to meet deadlines and required standards.
• Excellent written, communication and presentation skills
• Strong organisational, time management and planning skills.
• Strong team player capabilities enjoying matrix working.
• Experience of managing process, systems and data & driving operational improvement in the delivery of services