Senior Relationship Officer (Clients)

at  NSW Department of Communities and Justice

YOUR ROLE

Develop active and collaborative working partnerships with Aboriginal Community Housing Providers (ACHP), community leaders, key government stakeholders, NGOs and Aboriginal clients to deliver housing and housing related assistance to clients through approved services and programs.

WHAT YOU’LL DO

• Lead client issue and inquiry resolution process from inception to completion to ensure timely completion within service standards.
• Collaborate with housing providers in relation to key client based strategic programs. Manage client outcomes in relation to property transfers.
• Act as the local AHO representative and partner in the region building effective working relationships with Aboriginal Housing Providers, community leaders and clients to better meet client needs and develop partnerships that support individual, family and household outcomes and community building.
• Contribute to business and performance planning at the regional level and plan activities and projects to ensure the team meets broader planning and service commitments. Complete work plans, activity tracking and measurements of work schedule completion.
• Make recommendations based on subject matter expertise on service delivery gaps and risks that inform sound policy and informed decision making.
• Contribute to business and performance planning at the regional level and plan activities and projects to ensure the team meets broader planning and service commitments and own work plans, activity tracking and measurements of work schedule completion are completed according to agreed standards.
• Promote and participate in community building programs and whole of government initiatives to strengthen communities and enhance opportunities for community participation.
• Works collaboratively with other service delivery teams and DPIE colleagues to enhance access, effectiveness and quality of service delivery, client outcomes and co-ordinated case management. Provide direct support to client and assets staff.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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