Senior Repair Technician

at  EXFO

Senior Repair Technician
Main locations:Southampton, GB
Job Type: Full-time
Workplace type: On site
Offer number: 4661
EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.
Since our beginnings in 1985, diversity has been one of EXFO’s core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.
Under the supervision of the Group Manager, the Repair Technician’s main role is to analyze, repair and calibrate units that have been returned for repair. In some cases, the Repair Technician will also provide estimates and offer alternatives or make suggestions to customers via our Customer Service or Technical Support personnel.
The Repair Technician will also be responsible for documenting the repairs he/she has made, as well as ensuring that applicable repair procedures are followed, that units are returned within the appropriate timeframe, and that customers are satisfied with the repair/calibration service.
When required, the technician will also be expected to perform any other task related to this position.

REQUIREMENTS :

• Knowledge of optical and electronic components
• Excellent understanding of analogue and digital electronic circuitry and technologies
• Capability to quickly and efficiently diagnose the cause of faults in electronic and electro-optical equipment
• Knowledge of SAP, Excel, Word and Windows will be considered assets

Please refer the Job description for details