Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
Within Azure CXP, the Growth + Innovation Organization (G+I) is focused on delivering AI forward comprehensive customer experience intelligence to accelerate innovation, improve Quality, and elevate customer satisfaction for high-growth segments and industries.
The Azure CXP Research team seeks a passionate and innovative customer researcher who thrives in a fast-paced, collaborative global team that delivers cross organizational impact. You will leverage your research skills to provide the customer perspective informing the engineering planning process while collaborating with optimism, curiosity, and an open mind. You will drive clarity by providing research expertise to capture and analyze high quality data, along with storytelling prowess to give product leaders the ability to make confident data-driven decisions.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Social Sciences, Psychology, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, or related field AND experience in market and/or customer experience insights
• OR Master’s Degree in Social Sciences, Psychology, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, or related field AND experience in market and/or customer experience insights
• OR Doctorate in Social Sciences, Psychology, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, or related field AND experience in market and/or customer experience insights
• OR equivalent experience.
• Experience with a range of research methodologies or deep expertise in one (i.e. quantitative methodology or qualitative interviewing and focus groups).
• The ability to collect information and identify patterns/trends in complex data. This includes the ability to gather, integrate, and interpret information from quantitative and qualitative sources; use these data to generate insights and create reports that communicate these insights effectively to stakeholders
• Proficient program management skills
• Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment

PREFERRED QUALIFICATIONS:

• Master’s or Higher Degree in Social Sciences, Psychology, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, or related field AND experience in experience in market and/or customer experience insights
• OR equivalent experience resulting in a strong quantitative & analytical aptitude.
• The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, draw conclusions, generate alternatives and solutions, and evaluate the consequences of choosing each alternative using quality metrics and data. This includes the ability to convert general data and findings into applied, specific information and suggestions that add value to business planning and strategies.
• Ability to transition from high level strategic thinking to creative and detailed execution.
• Oral and written communication skills, with a keen ability to communicate ideas effectively with executives and engineering teams.
• Experience working within global cross-group and matrixed team environments.
• Experience working with software engineering teams and familiarity with cloud computing
• Expertise in statistical analytics tools (SPSS, R, Python) and/or SQL and/or Power BI is a huge bonus
  Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
  

  AzureCXP

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

• Research Excellence: You will be responsible for research delivery that includes research report creation, research communication readouts, operations and methodological improvements associated with large tracking studies and ad hoc research. This will include oversight and implementation of analytical work from both in-house and vendor-driven teams to create key reports used to support Azure Leadership by providing the lens of the customer into planning and strategic initiatives.
• Stakeholder Collaboration: You will be working with various internal stakeholders including Customer Support Leadership, Customer Experience representatives, Field representatives, Azure Engineering, and more. We don’t see other teams as different organizations but as part of our extended team working together to deliver great experiences to our customers while upholding Microsoft’s business values. The successful candidate will be able to demonstrate a track record of program delivery along with the ability to navigate the Microsoft organization, hierarchies, and uses knowledge of key business drivers and stakeholder priorities to influence others.
• Growth Mindset: We seek a team member who will use this opportunity to exemplify Microsoft’s core values and leadership principles. Be a part of a team that seeks diversity in perspective, collaborative and transparent team culture and excitement to be a life-long learner. Ideal candidates will derive energy from problem solving complex customer experience issues and will have a blend of outstanding strategic, business, communications, and program management skills.