Senior Residential Life Officer

at  TPP Recruitment

The Role
Reporting into the Residential Life and Summer Conferencing Manager within the student services department of this university, you will line manage a team of Residential Life Officers and a Residential Life Coordinator to deliver positive experiences through residential life and extra-curricular activities. Working in partnership across academic schools and professional services, the teams seek to provide a network of support throughout the student journey.

Essential experience required

• Experience of working in a multi-functional residential service of a large scale
• Experience of leading and motivating a team
• An understanding of health and safety related to the provision of student residential accommodation
• Confident using CRM / digital system

JOB PURPOSE:

Residential Life provides positive and vibrant on-campus accommodation for students, casual lettings and summer conference guests. During the summer months, Residential Life coordinate a Summer Conferencing programme providing valuable services for guests.
The role holder takes senior manager responsibility for providing effective operational management of our Halls of Residence, proactively seeking improvements our student and guest experience in residences.
This position is a fixed term contract role to provide maternity cover, expected to last one year. You will be based on campus, and weekend work is required.

KEY DUTIES:

• Take responsibility for the effective management, continued development, and performance review of the team
• To coordinate the development and delivery of new and existing initiatives in the Halls of Residence, related to system development, estates and facility management, disciplinary, and customer service.
• To lead the large-scale Summer Conferencing project and programme
• Support the Residential Life and Summer Conferencing Manager in key strategic projects.
• To manage the student experience and conflicts of students in the Halls of Residence through a number of programmes.
• Ensuring the successful day-to-day management of our accommodation portfolio, including investigating breaches of the Residential Life Handbook, Accommodation Agreement and Student Code of Conduct.
• To deputise for the Residential Life and Summer Conferencing Manager as required

Essential experience required

• Experience of working in a multi-functional residential service of a large scale
• Experience of leading and motivating a team
• An understanding of health and safety related to the provision of student residential accommodation
• Confident using CRM / digital systems