Senior Resolution Adviser
at Victorian Legal Services Board and Commissioner
Melbourne, Victoria, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Nov, 2024 | USD 117716 Annual | 16 Aug, 2024 | N/A | Good communication skills | No | No |
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Description:
JOB DESCRIPTION
Location: Melbourne | CBD
Job type: Full time
Organisation: Victorian Legal Services Board and Commissioner
Salary: $106,534 - $117,716
Occupation: Regulatory Governance and Compliance
Reference: VG/1813123
We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles. The VLSB+C contributes to a fairer playing field for all Victorian job applicants, including making reasonable adjustments to the recruitment and employment process. If you have any questions or need assistance to fully participate in the process, please contact People and Culture on 03 9679 8073 or peopleandculture@lsbc.vic.gov.au
Can you tell me more about what you do at VLSB+C?
Great question! We’re really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.
We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.
THIS IS GETTING INTERESTING, WHAT TYPE OF PERSON ARE YOU LOOKING FOR?
We’re looking for passionate and driven people to work with us as we continue to enhance our services to the Victorian public.
We are looking for candidates with the following:
- A well-developed understanding of the operation and regulation of legal practice and a high level of understanding of how to interpret and apply legislation and case law relating to complaints made against lawyers.
- Substantial experience in a customer service, complaint handling, government or regulatory environment.
- High level of communication and negotiation skills with a demonstrated ability to use those skills to build relationships with diverse stakeholders and clients.
That sounds like me! How are you different from other organisations?
We’re really excited by our organisation, we offer:
- Flexibility: We have work leading edge flexible working options including part-time, compressed hours, flexible start time, up to 2 days working from home.
- Culture: Our staff are prouder to work for the VLSB+C than the wider VPS by an average of 10%.
- Well-being: We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year
- Partnership: our horizontal structure allows for more partnership with your colleagues and other teams
- Purpose: We play a key role in regulating the legal practice in Victoria
I WANT TO KNOW MORE!
Vesna Petrovski would love to hear from you on 03 9679 8023 if you have questions about the role.
Responsibilities:
We’re looking for a Senior Resolution Adviser to join our Early Resolution & Complaints team.
You are responsible for assessing complaints from consumers, and ensuring the complaints are appropriately resolved or referred for handling within another part of the organisation.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Legal Services
Legal
Legal Services
Graduate
Proficient
1
Melbourne VIC, Australia