Senior Resolution Dispute Analyst

at  TBC Corporation

Palm Beach Gardens, FL 33410, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate17 Dec, 2024Not Specified18 Sep, 20245 year(s) or aboveSap,Accounts Receivable,Excel,Communication Skills,Credit,PowerpointNoNo
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Description:

BENEFITS:

  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Tuition assistance
  • Vision insurance

Responsibilities:

  • Assist in developing and standardizing written policy as well as electronic reporting as it pertains to customer-initiated invoice disputes
  • Coordinate resolution with external customer(s) and various internal department to the like of Credit, Sales, Customer Service, and Transportation
  • Research and resolve customer disputes to facilitate payment or issuance of credit to customer invoice
  • Perform research in SAP to identify issues with customer billings by creating queries to obtain detailed information for solving the discrepancies
  • Initiate process improvement and quality reviews to simplify and improve productivity
  • Negotiate proper documentation in an effort to facilitate timely payments
  • Resolve collection issues with customers with difficult or highly sensitive problems by reconciling their AR account
  • Assist in the review/release of credit holds when necessary
  • Support TBC Code of Business Conduct
  • Other duties as assigne

REQUIREMENT SUMMARY

Min:5.0Max:10.0 year(s)

Accounting

Accounts / Finance / Tax / CS / Audit

Accounts Management

Diploma

Proficient

1

Palm Beach Gardens, FL 33410, USA