Senior Resource Manager [Experience & Engineering] (div/f/m)

at  Dept

We are looking for an experienced and strategic-minded Resource Manager for our Experience & Engineering capacity planning and resourcing practice across Germany and Switzerland.

JOB PURPOSE

This role is critical for ensuring efficient resource allocation and capacity management while accommodating the dynamic digital marketing landscape and supporting our business growth.
In this role, you will be responsible for the effective utilization of our billable team members within the Experience & Engineering team in our Germany and Switzerland markets – ensuring that our casting practices uplevel the potential of our people, that we operate nimbly and flex at pace with client needs, and that we have appropriate billable headcount to achieve our business goals. This means vigilantly balancing the supply and demand of our most important asset, our people.
You will be an expert matchmaker – understanding project needs, the team’s skills (aptitudes and appetite), and how to curate the best team for the best work possible. The Resource Manager will proactively partner with the Commercial team to evaluate our new business pipeline to plan for future resourcing needs and optimize our utilization and bench capacity within the team. The ideal candidate will have strong interpersonal relationship skills, an analytical mindset, as well as a deep understanding of the skills within the supported craft team (such as UI/UX Design, Data Engineering, Full-stack Development and Software Engineering, DevOps, QA, AI, Experience/UX Strategy).

KEY RESPONSIBILITIES

• Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization.
• Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
• Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
• Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them.
• Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, and sales, to ensure alignment between Capacity Planning (Resource Management) and client satisfaction.
• Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.
• Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios.
• Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.