Senior Retail Sales Associate

at  Due North

ABOUT US:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District has quickly evolved to now over 160+ locations across Canada, The FIKA Company is the home of 10 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop’s Cannabis, Ganjika House, Flower Haze, Prairie Records, Bud Supply, Lucid Cannabis and now, Due North. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
Job Overview
Due North Cannabis Co. is hiring a knowledgeable and experienced Senior Retail Sales Associate to assist customers in selecting suitable cannabis products. The responsibilities include greeting and welcoming customers, engaging in self-directed and company directed cannabis education, informing the manager of customer complaints and operational issues. Sales Associates must be able to answer customers’ questions regarding the different cultivars of cannabis, and methods of consumption.
Applicants must be aware of the latest developments in cannabis laws to maintain legal compliance and demonstrate excellent communication and customer service skills by ensuring that customers are well-informed and satisfied with their purchases.

SENIOR SALES ASSOCIATE REQUIREMENTS:

• Must have CannSell Standard Certificate
• Retail Customer Service: 1 year (Preferred)
• High School Diploma or GED
• Minimum 19 years of age
• Clean police background check
• Sound knowledge of cannabis cultivars , cannabis products and their uses.
• Strong organizational skills and ability to work under pressure
• Excellent analytical and problem-solving skills.
• Exceptional customer service skills.
• Excellent communication skills, both written and verbal
• Must be flexible with hours of work
• Must be a team player

• Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different cultivars of cannabis.
• Knowledgeable of new cannabis products on the market as well as the latest industry trends.
• Processing customers’ payments using the dispensary’s Point of Sale (POS) system.
• Ensuring that the retail outlet is always clean and well-organized.
• Educating customers on the safe use of their selected cannabis products.
• Correctly picking and packing orders using a 5-step verification system
• Checking customers’ identification documents to verify that they are of legal age.
• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
• Making a positive first impression – smiles, makes eye contact, keeps a positive tone
• Demonstrates guest service as their number one priority
• Suggests products and accessories appropriately
• Resolves guest concerns and complaints in a friendly manner
• Is guest oriented and focused on creating the best customer experience possible
• Follows cash procedures and all company policies
• Daily inventory audits and THC / FIFO Checklists
• Receiving and accounting for inter-store transfers
• Communicating with Churchill staff to identify discrepancies and conducting minor investigations to determine reasons for discrepancies
• Ensuring cleaning checklists are completed daily
• Customer Troubleshooting
• Managing Dutchie/Greenline
• Enforcing policies and procedures
• Opening and closing locations as needed
• Excellent knowledge of cannabis, accessories, and regulations