Senior Retail Support Representative

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Be the First point of contact for BP telephone and/or any written form of enquiries from both new and existing customers and stakeholders
Understanding of specific processes / systems enabling efficient support
Interact with customers / stakeholders in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines
Log, assign, track progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security
Manage performance against key performance metrics (customer satisfaction, first call resolution, service level compliance, transactional accuracy etc.)
Provide accurate information to both business customers and support teams through the correct use of all information technology systems
Support and maintain databases and contract management tools end-to-end
Carry out Retail specific financial tasks, pricing and reporting activities on a regular basis
Log and follow-up incidents in the Incident report