Future is a global platform for specialist media with scalable, diversified brands of over 70 print and digital products. Reporting into the Retention Marketing Manager, this role is a great opportunity to join our Customer Operations team, to deliver an outstanding customer retention strategy on our high profile UK News & Wealth brands.

EXPERIENCE THAT WILL PUT YOU AHEAD OF THE CURVE…

• Take on large workloads while keeping your cool
• Knowledge of the latest opportunities and trends within retention marketing
• Excellent copywriting skills
• Able to problem solve, managing solutions from start to finish and not afraid to push boundaries

WHO ARE WE…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

PLEASE LET US KNOW IF YOU NEED ANY REASONABLE ADJUSTMENTS MADE SO WE CAN GIVE YOU THE BEST EXPERIENCE!

Find out more about Our Future, Our Responsibility on our website.

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WHAT YOU’LL BE DOING…

We’re looking for someone with excellent skills in marketing and analytics, which is essential to delivering our core metrics. You’ll implement agreed retention marketing roadmaps to deliver improvement through a test and learn approach, and applying best practice.
You’ll drive yield and revenue, and improving lifetime value across our digital and print subscriber base. Delivering retention and engagement marketing initiatives to reduce churn and win back customers. You’ll be comfortable with retention analytics and present results and recommendations to key stakeholders at all levels.
Above all, you will be customer-centric and will always deliver a first class customer experience, whilst also reviewing how we can reduce costs and maximise our retention budget to support LTV across the business.

This is a Hybrid role from our Bath Office, working three days from the office, two from home.

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Pla