Senior Revenue Operations Manager - Kitchener (hybrid work)

at  Rewind Software

Company Description
Rewind has moved to a hybrid model of work with our employees working from an office on Tuesdays and Wednesdays.

REWIND CULTURE

At Rewind, we believe in the power of our team. We are a group of passionate performance-driven individuals who put teamwork at the forefront of everything we do. We strive to exceed expectations, driving innovation and solutions that propel our customers and ourselves forward. Our dedication to understanding and solving the challenges our customers face drives everything we do.
We believe that fulfillment, both inside and outside of work, is critical to our team’s happiness and productivity. We cultivate a positive, inclusive, and engaging work environment where laughter and joy are woven into the fabric of our day to day activities.
Job Description
As a Senior Revenue Operations Manager, you will assume a leadership role within our Revenue team, reporting directly to the VP, Revenue. You will manage an agile team consisting of a Salesforce Administrator and a Junior Data Entry Assistant. Your expertise in data analysis, revenue modeling, and process optimization will be instrumental in achieving revenue goals, enhancing operational efficiency, and guiding cross-functional teams. By providing valuable insights and implementing best practices, you will play a crucial role in shaping the company’s revenue growth and overall success. If you have experience with, and are excited by the opportunity to build out a ground up Revenue Operations function within a growing scale-up, this is the role for you!

• Establish and maintain sales processes and workflows, ensuring efficiency and effectiveness in lead management, pipeline progression, and deal closure
• Analyze Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality
• Establish and manage processes for partner relationships, including partner referrals and performance tracking.
• Develop dashboards and reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends
• Collect, clean, and analyze revenue data to derive actionable insights
• Monitor and report on key processes and KPIs, leveraging this data to produce decks and reporting used for key internal meetings; OKRs, QBRs, Operations, Board and Team meetings
• Optimize Revenue Team workflows and tools to enhance productivity and optimize performance metrics
• Manage a robust technology stack, including; Salesforce CRM, SalesLoft, Sweep, Gong, ZoomInfo, Zendesk, Ada, PartnerStack and more
• Remain educated on Revenue operations trends and best practices, inclusive of implementing AI to optimize personal, team and company efficiency
• Ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting while working cross-functionally with teams supporting other critical tools such as Metabase and Hubspot
• Document procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members
• Lead and mentor a Salesforce Administrator to ensure effective CRM management and support, while overseeing and guiding a Junior Data Entry Assistant, providing direction on data collection and analysis
• Work cross-functionally with the Marketing, Finance and Data teams to ensure data consistency and be a key contributor to the annual planning/modeling process
  Qualifications
  Our ideal candidate has 4+ years of experience in Data, Finance or Revenue/Sales Operations roles, inclusive of 2+ years leading a team or owning a Revenue/Sales Operations function, as well as experience in the SaaS industry and knowledge of subscription-based revenue models.