Senior Revenues Technician

at  Liberata

Liberata’s Business Rates (NNDR) Shared Service Centre is excited to announce a fantastic opportunity for an experienced, enthusiastic and driven Senior Revenues Technician to join the team. The Senior is the technical lead and support for the Business Rates Shared Service Centre and requires comprehensive knowledge of Business Rates legislation and practices as you will be the key technical referral and advisor for internal and external colleagues and clients.
The successful candidate will be responsible for reviewing new case law and legislation, monitoring high profile and high value accounts, managing complex complaints and supporting legal cases. Monthly performance monitoring and data analysis is essential to report to clients and the business, providing advice and strategies for improvement.
The Senior Revenues Technician is accountable for the maintenance, and enhancement of the Service areas knowledge and requires the production and upkeep of internal processes and procedures as well as the delivery of training and knowledge refreshers to the teams, alongside quality monitoring for performance management. Liberata has an established reputation for delivering service excellence to our clients, therefore, you will play a key role in the development and delivery of the NNDR Shared Service Centre; previous experience and knowledge within the field is essential.
In order to respond to the needs of the service, the successful candidate will need to be adaptable, possess strong organisational/ change management skills and be able to communicate well, both verbally and in writing.
Liberata is looking for individuals who are driven, have the ability to demonstrate independent thinking, the ability to work on their own initiative with sound problem solving skills. Confidence is key, together with previous experience of working to targets within a dynamic environment.

ESSENTIAL SKILLS AND ATTRIBUTES:

• Ability to demonstrate a sound understanding of business rates legislation and practise
• Extensive experience of working with Business Rates
• Experience of using Academy/Northgate/Information@Work/Enterprise & Civica systems desirable
• Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths
• Evidence of delivering a first-class service to a diverse range of customers and clients from initial point of contact
• Experience of gathering, organising and managing information
• Primary technical client liaison
• Experience in working in a busy, fast-paced environment
• Demonstrate a flexible approach to working patterns to meet business peaks and troughs
  Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.
  Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.
  Many of our services and solutions are available for procurement under various Government frameworks

• Complete government returns on behalf of clients
• Produce and conduct technical training
• Track and analyse collection performance
• Manage various housekeeping reports and technical exercises for NNDR
• Support\mentor colleagues with their technical development
• Timely action of client requests
• Production and delivery of training materials
• Manage high level complaints
• Support operational service delivery to clients
• Own service processes and procedures
• Produce, maintain and deliver training for new and existing employees.
• Comply with corporate HR and Health & Safety policies and procedures.