Senior Sales and Operations Coordinator

at  Herc Rentals

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of June 30, 2024. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 428 locations and has approximately 7,600 employees in North America.
Job Purpose
As Sales and Operations Coordinator, you will be on the front line of our business, working with ourcustomers and the branch team to drive a high level of service aimed at enhancing the overall customerexperience. Your focus will be on providing solutions to our customers through product application knowledgewhile ensuring accuracy of transactions. This is an excellent opportunity for motivated self-starters who wantto grow their career in Sales or Operations. As a part of our team, you will help to fulfill our vision of becomingthe supplier of choice in the rental industry.

What you will do…

• Answer customer inquiries and resolve their issues/concerns
• Provide customers with expert advice on the selection, operation and maintenance of all the various types ofequipment
• Maximize/generate additional sales revenue through superior customer service on all existing orders
• Finalize sales from all inbound inquiries and successful outbound telemarketing
• Write up rental agreements, and additional administrative requirements
• Schedule delivery and pick up of equipment
• Generate, process, analyze and review the daily business reports
• Support all team members

Requirements

• Bachelor’s degree preferred
• 1 to 2 years of previous inside or business-to-business customer service experience withinthe industrial, equipment rental or construction sectors, an asset
• Ability to make outbound calls and generate sales needs on a daily basis
• Ability to multi-task in a fast-paced environment
• Demonstrates initiative and strong organizational skills
• Attention to detail
• Customer service focused
• Solid and proven computer skill set (knowledge of MS Office is preferred)

Skills

• Championing customer needs
• Collaboration and Teamwork
• Delivering high quality work
• Exceptional communication skills
• Effective Communication
• KPI Driven
• Personal Accountability

Conditions of Employment
A valid driver’s license with a clean driving record
Compensation Data
$25 to $27
Req #: 60844
Please be advised that the actual salary offered for any position is subject to the company’s sole discretion and may be influenced by various factors, including but not limited to the candidate’s qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

• Answer customer inquiries and resolve their issues/concerns
• Provide customers with expert advice on the selection, operation and maintenance of all the various types ofequipment
• Maximize/generate additional sales revenue through superior customer service on all existing orders
• Finalize sales from all inbound inquiries and successful outbound telemarketing
• Write up rental agreements, and additional administrative requirements
• Schedule delivery and pick up of equipment
• Generate, process, analyze and review the daily business reports
• Support all team member