Senior Sales Co-Ordinator

at  Supply Technologies

We are hiring!
For more than 40 years, Supply Technologies has had one defining goal: enable any manufacturer of any size to build its products better, faster and more cost effective than ever before. And you could be part of the team that makes that happen!

JOB SUMMARY:

As an Inside Sales Coordinator, you will be responsible for developing long-term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.
Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.

REQUIREMENTS:

• Intermediate knowledge/experience of Microsoft Office package including Excel
• Ability to form strong relationships and maximise sales
• Excellent timekeeping & attendance
• Hard working and reliable
• …

MAKE A CAREER AT SUPPLY TECHNOLOGIES:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.
  NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
  Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

• A. Relationship Management:
• Establish good working relationships with key customers
• Understand and maintain contact details with customers
• Support business reviews with customers
• Regular telephone/Teams calls with customers
• Establish and maintain customer price updates & price file management
• Conduct regular reviews of customer margin to maintain profitability
• B. Order Management:
• Part number creation
• Obtain up to date forecast information for key customers
• Process customer orders and ensure orders are progressed to support requirements
• Advise customer delivery dates on their Purchase Orders
• Analysis of customer schedules to ensure stock availability
• Support customer returns and raise credits as required
• Processing certification for spot orders
• Customer declarations (export) and creation of commercial invoices
• Creation and management of customer kits
• Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.
• Liaising with warehouse to ensure orders are despatched on time to your customers.
• Support AR department when needed to ensure outstanding invoices are paid.
• C. Drive Growth:
• Work with customers to solicit opportunities for growth
• Handle Request For Quotations (RFQ) from customers
• Collaborate with sourcing department to establish optimal solutions to secure growth
• Negotiate with customers establishing pricing and lead times
• D. Other Duties:
• Support the preparation of annual budgets
• Kanban/VMI set up and maintenance of Master File
• Regular Kanban/VMI reviews with key customers to identify any increase/decrease in usage, identify End of Life (EOL) parts and determine when parts become excess
• Any other duties as defined by management
• E. Scope of Work:
• Number of Customers Managed: 10-100
• Value of Sales Managed: $0.5-3M USD
• Number of Parts Managed: >1,000
• Customer Complexity: Low
• Contractual Relationship: Primarily PO Based
• Annual Growth Expectations:
• …