Senior Sales Engineer - UK

at  Cognigy

ABOUT COGNIGY:

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC’s/POV’s. A sales engineering role is all about creating a great experience for our customers.

Your responsibilities will include:

• Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle
• Participating in discovery calls and technical deep dives
• Creating and delivering powerful presentations and customized product demonstrations
• Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of Cognigy.
• Discover and analyze customer requirements, understand their pain points, and provide recommendations on how Cognigy can address these needs
• Collaborating with relevant stakeholders to communicate customer requirements and further enhancements
• Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating Cognigy to potential customers, and providing product information.
• Stay up-to-date on the competitive landscape and perform technical comparisons between the company’s software and other conversational AI products on the market.
• Provide internal training to other teams across the company

Growth Potential:
At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.