Senior Sales Operations Manager

at  Tipalti

POSITION SUMMARY

Tipalti’s Senior Sales Operations Manager will support our Corporate and Digital Sales teams through analysis and process improvement. This role will provide support to our Account Executives through forecast review, sales reporting and analysis, and training.

INTERESTED IN LEARNING MORE ABOUT US?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

• New Hire Support: Provide training to new hires on quote creation, performance dashboard updates, and system usage.
• Deal Desk Support: Support the Sales team with deal velocity, CPQ process inquiries, and ensuring accuracy on order forms and opportunity records. Advise on deal structures, discounting guidelines, pricing, and promotions.
• Sales Process Engineering and Documentation: Support team effectiveness through changes in pricing models, CPQ and Salesforce process changes.
• Data Hygiene: Promote data accuracy by detecting and resolving duplicates and performing migrations and adjustments as necessary.
• Sales Analysis: Regularly report and analyze sales metrics to identify trends, drive improvements, and provide actionable recommendations to Sales leadership.
• Ad Hoc Sales Operations Projects: Support Sales Operations and Salesforce Administration with change requests, project execution, reporting, dashboard maintenance, and event planning. Design and manage Salesforce data models (ex: structure for capturing monthly revenue data, automation features to streamline sales reps’ requests for Solution Consultants, etc.)
• Help Desk Support: Provide front line support to Sales by troubleshooting tech stack issues, logging internal requests, and completing support tickets.