Senior Salesforce Data Analyst

at  Live Nation

Job Summary:
JOB DESCRIPTION – Senior Salesforce Data Analyst
Location: London (hybrid)
Contract Terms: Permanent

TECHNICAL SKILLS/COMPETENCIES

• Required
• Proven years’ hands-on experience in as a data analyst on the Salesforce platform
• Exceptional communication and influencing skills – written and verbal
• Ability to work independently, lead initiatives, and solve complex problems
• Advanced skills in Python or R
• Wizard-level skills in Microsoft Excel
• Certified Salesforce Administrator
• Certified Salesforce Data Architect
• Strongly Preferred
• Career Salesforce professional
• Salesforce Certified App Builder
• Experience building ML models using tools such as TensorFlow
• Experience with Salesforce Event Monitoring
• Experience with a Salesforce backup and data seeding tool such as OwnBackup or Druva
• Experience with data analysis tools: Einstein Analytics, Tableau, and/or DataBricks
• Experience with Salesforce Data Cloud
• Strong “instincts” to build solutions that are architecturally sound, maintainable, and scalable
• Client-facing experience in a consulting organization
• Experience working with and/or migrating multilingual data
• Experience as a business analyst or project manager
• Bachelor’s degree. Candidates with nontechnical or alternative academic backgrounds are welcome.

WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• Required
• Proven years’ hands-on experience in as a data analyst on the Salesforce platform
• Exceptional communication and influencing skills – written and verbal
• Ability to work independently, lead initiatives, and solve complex problems
• Advanced skills in Python or R
• Wizard-level skills in Microsoft Excel
• Certified Salesforce Administrator
• Certified Salesforce Data Architect
• Strongly Preferred
• Career Salesforce professional
• Salesforce Certified App Builder
• Experience building ML models using tools such as TensorFlow
• Experience with Salesforce Event Monitoring
• Experience with a Salesforce backup and data seeding tool such as OwnBackup or Druva
• Experience with data analysis tools: Einstein Analytics, Tableau, and/or DataBricks
• Experience with Salesforce Data Cloud
• Strong “instincts” to build solutions that are architecturally sound, maintainable, and scalable
• Client-facing experience in a consulting organization
• Experience working with and/or migrating multilingual data
• Experience as a business analyst or project manager
• Bachelor’s degree. Candidates with nontechnical or alternative academic backgrounds are welcome.

YOU (BEHAVIOURAL SKILLS)

• Curiosity to learn new tools and techniques
• Customer-service mindset – craves credibility and accountability
• Thorough and Reliable – keeps promises, leaves no stone unturned, and lives a “say what you do, do what you say” mentality
• Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisions
• Strong customer service orientation - ability to interface effectively and establish quick credibility with enterprise business leaders, as well as support team members to maximize their potential
• Ability to lead and work in an Agile development environment (i.e. Backlog Refinement, Sprint Loading)
• Ability to travel for training, occasional team meetings, and projects, including international travel (typically 2-3 weeks/year)
• Ability to think clearly under pressure and flexible to change
• Solid analytical and problem-solving skills working with complex systems and processes
• Strong business acumen, innately resourceful, curious, and smart when solving problems
• Time/task management and organization skills to balance competing priorities in a fast-paced environment
• Work well in a virtual team environment with strong collaboration skills
• Meticulous attention to detail, organization, and commitment to qualityCommunicate regularly with user base regarding new features, enhancements, and changes to the system

Working with key business SMEs and stakeholders, this individual will:

• Be the key individual on the team for all data matters
• Ensure our compliance with data laws and regulations such as GDPR and with corporate data retention policies
• Own and drive data related projects within the Salesforce team
• Advise projects on data models, integrations, validation rules and other tools to ensure proper architecture and best practices, and set us up for long-term maintainability
• Hands-on data cleansing, migration, and investigations
• Own and be the subject matter expert for our data tools such as Druva backup, and document processes and procedures
• Advise the technical team on environment strategy and own data seeding processes for sandbox refreshes
• Proactively manage our quotas in our systems and guarantee we don’t go over
• Work closely with other teams throughout the company to ensure Salesforce data can be easily consumed by other systems and vice versa
• Serve as liaison to other teams to solidify definitions of data that exists across systems and organizations
• Maintain a data dictionary
• Champion data cleanliness and quality

The tools this individual uses in these tasks are TBD.