Senior Scrum Master

at  Amwell

COMPANY DESCRIPTION

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.
Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.
Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.
With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.
For more information, please visit Amwell.com.

• Become a subject matter expert in how Amwell delivers products to its clients
• Drives operational success for our software development teams through identifying, managing, and resolving impediments across development teams
• Drives delivery at the team level by ensuring the following:
• Priorities are clear and understood across the team
• Work is properly broken down and understood across all roles on the team
• Dependencies are understood and managed effectively
• Sprints are responsibly planned based on team priorities, capacity, and skill sets
• Team level delivery plans account for all SDLC activities including implementation, quality assurance, documentation, release coordination
• Risks are identified and escalated when necessary
• Processes are adhered to and data hygiene is maintained for transparency and insight gathering
• Facilitates scrum ceremonies at a team level (Planning, refinement, reviews, retrospectives, RCAs, and any other ceremonies necessary to drive efficient and effective software development
• Supports quality production deployments by managing a release process that substantiates readiness and quality standards have been achieved
• Aids in the establishment, implementation, and adherence of SLDC processes to support efficient software development, and actionable, outcome-focused data analysis
• Explains information and persuades others in complex situations. Effectively interacts, negotiates, and influences project teams and business partners to deliver acceptable solutions and results
• Drives decision-making and issue-resolution utilizing actionable data and metrics
• Team Leadership
• Provides agile and scrum methodology guidance to our development teams to encourage and drive forward incremental improvement
• Leverages expertise in operational excellence best practices and quantitative strategies to ensure highly efficient software development teams (Consistency, Reliability, Quality, Dependability, etc.)
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  Qualifications:
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• 5+ years a Scrum Master, Agile Coach, or Agile Practitioner

• Scrum Master Certification(s): At minimum, Professional Scrum Master (PSM) or Certified Scrum Master (CSM). Additional certifications a plus: SPS, PSF, ACSM.
• Strong understanding of software development processes. Experience with agile software methodologies. LeSS Huge experience is a plus
• Proven Experience with Agile Practices: Demonstrated understanding and experience in implementing Agile methodologies beyond theoretical knowledge
• Demonstrated examples of exceptional emotional maturity and EQ
• Understanding of microservices architecture, and DevOps concepts such as CI/CD, blue/green deployments, DORA metrics, etc
• Health Care industry experience a plus
• Ability to influence without direct authority. Worked in small, start-up environments as well as larger environments with the savvy to know how to best scale and build organizational capabilities, processes, and tools
• Passionate team player who is dedicated to the growth and development of the company, product, team, and individual
• Fluency in agile product delivery tools (Aha!, Jira, Confluence)
• Ability to guide, coach, and motivate teams towards achieving their goals while fostering an environment of collaboration and continuous improvement.
• Excellent verbal and written communication skills to liaise between the team, stakeholders, and other external parties.
• Capability to facilitate meetings effectively, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Flexibility to adapt to changing project needs and overcome challenges with a positive attitude.
• A strong analytical ability to solve issues that the team faces during the project lifecycle