Senior Securities Operations Representative

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 2+ years of Brokerage or Annuity operations experience
• 1+ year of Team Leading experience
• 2+ years of Data Collection and Reporting experience
• Strong analytical skills with high attention to detail and accuracy
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
• Leadership experience including: coaching, training, and mentoring
• Knowledge and understanding of Beta
• Experience meeting high production and quality standards
• Ability to process complex transactions and perform extensive research to resolve complex customer issues
• Experience importing, exporting, and manipulating data using Microsoft Excel
• Ability to manage multiple project and process implementations
• Ability to track and monitor project progress, identify project and process gaps, recommend controls and communicate progress to business leaders
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are importan

Wells Fargo is seeking a Senior Securities Operations Representative for the Annuity Operations team within Wealth & Investment Management. This team supports the financial advisors and front office with new business, annuity liquidation, and post issue activity.
The Senior Representative will be responsible for conducting annuity solutions cases, researching and negotiate with insurance carriers. Learn more about our career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support overall effectiveness of the team according to plans, monitor daily securities, and cash related production work
• Supervise daily production activities and staff
• Guide others on complex production improvement efforts and address procedural impacts
• Provide back-up for all department functions while providing coaching and feedback to staff
• Prioritize work and provide daily leadership to teams
• Contribute to solving corporate governance and address compliance issues for the department
• Lead the implementation of new or revised processes and procedures
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Acts as a primary point of contact for complex, time sensitive, and escalated issues from Financial Advisors, internal departments, external third-party vendors and insurance carriers, and team members within the team.
• Responsible for training, completing assigned projects, and updating policy and procedure documentation.
• Additionally, during times of production volume surges, this employee will assist by performing production and service tasks, which include taking telephone calls and processing to ensure service level agreements (SLAs) are maintained.
• Responsible for managing and distributing the workload for employees.

Required Qualifications:

• 4+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of Brokerage or Annuity operations experience
• 1+ year of Team Leading experience
• 2+ years of Data Collection and Reporting experience
• Strong analytical skills with high attention to detail and accuracy
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
• Leadership experience including: coaching, training, and mentoring
• Knowledge and understanding of Beta
• Experience meeting high production and quality standards
• Ability to process complex transactions and perform extensive research to resolve complex customer issues
• Experience importing, exporting, and manipulating data using Microsoft Excel
• Ability to manage multiple project and process implementations
• Ability to track and monitor project progress, identify project and process gaps, recommend controls and communicate progress to business leaders
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Job Expectations:

• Ability to work additional hours and different shifts as needed
• Must be able to work at location listed on posting
• This position is not eligible for Visa Sponsorship

Posting Locations:

• Charlotte NC