Senior Service Advisor

at  Inchcape

• Are you passionate about cars and customer service?
• Do you have a knack for solving problems and ensuring the smooth operation of vehicles?If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive!
• 
  Inchcape Automotive Retail New Zealand has five dealerships representing the LDV and KGM brands across Auckland, Taupo, Wellington, and Christchurch. Inchcape Automotive Retail New Zealand prides itself on offering a professional, seamless purchasing experience in our state-of-the art showrooms and we believe that purchasing a vehicle is just the first step of the ownership journey.
  An opportunity has arisen for a dynamic and driven Senior Service Advisor to join our Service team located at Takanini.

THE ROLE:

As a Service Advisor, you will be the face of our service department, providing essential guidance and support to our valued customers. Your role will involve:

• Greeting and assisting customers promptly and professionally.
• Conducting vehicle assessments and diagnosing issues.
• Recommending necessary repairs and maintenance.
• Explaining service recommendations in a clear and understandable manner.
• Coordinating service appointments and managing work orders.
• Ensuring accurate billing and payment processing.
• Maintaining a high level of customer satisfaction and loyalty.

TO EXCEL IN THIS ROLE, YOU WILL SHOW:

• Automotive knowledge, Aftersales and a passion for cars.
• Demonstrated experience as a Service Advisor in a dealership environment
• Strong interpersonal and communication skills.
• Exceptional customer service abilities.
• Ability to multitask in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Computer proficiency for record-keeping and invoicing.