Senior Service Advisor - Kia

at  Peter Warren Automotive Holdings

Peter Warren Automotive is one of Australia’s largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW, Melbourne and throughout South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 1,800 employees across NSW and QLD, we are focused on growing and developing a career path for all our employees.

ABOUT THE ROLE

We are seeking a driven and enthusiastic Senior Service Advisor to join our Service team at Kia on a full-time basis in Warwick Farm.
As a Senior Service Advisor, you will thrive on challenges, excel in a team environment, and demonstrate outstanding customer service skills that elevate our service standards.

RESPONSIBILITIES:

• Oversee and manage daily operations of the service department to ensure efficient workflow and high-quality service delivery.
• Lead and mentor junior service advisors and support staff to achieve departmental goals.
• Act as a liaison between customers, technicians, and other departments to ensure smooth communication and resolution of service issues.
• Develop and implement strategies to improve customer satisfaction and achieve or exceed CSI targets.
• Handle complex customer inquiries and escalations, providing solutions that enhance customer satisfaction.
• Monitor and report on service department performance metrics, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with all company policies and procedures, as well as regulatory requirements.

REQUIREMENTS FOR THE ROLE:

• Experience in a similar role within a Retail Automotive Service Department.
• Excellent communication, numeracy, and customer service skills.
• Willingness to exceed customer expectations.
• Sound automotive technical knowledge.
• Knowledge of ERA-Power DMS preferred but not essential.
• Punctuality and reliability.
• Professional attitude and organizational skills.
• Current driver’s license.
• Ability to work in a team environment.
• Demonstrate care and attention to detail.
• Right to work in Australia with residency entitlements.