Senior Service Analyst (SAP HR & Payroll)

at  Transport for London

Organisation - Customers, Communication and Technology
Job - Technology Service Operations
Position Type - Full Time

SALARY: £72,000 - £78,000 (DEPENDENT ON SKILLS & EXPERIENCE)

Job Purpose: The Senior Service Analyst is responsible for managing the service life cycle of technology within their portfolio/function, ensuring all services meet agreed standards, quality, and performance. This role involves communicating process-related activities to relevant parties in a customer-focused manner and addressing any issues that arise.
The Senior Service Analyst will also provide SAP implementation expertise as part of TfL’s transition to S/4 Hana, offering level 2 and 3 support to ensure TfL’s technology tools and services are available, up-to-date, and secure.

KEY ACCOUNTABILITIES:

• Participate in the project implementation to transition TfL from SAP ECC to SAP S/4 Hana.
• Accountable for delivering the roadmap of activities that will ensure a successful transition to the S/4 Hana product suit.
• Adhering to project plans and meeting milestone dates within a programme of works
• Ensuring the appropriate technologies are utilised to meet the business process requirements as defined by the relevant organisational units
• To work alongside TfL’s delivery partners to ensure contractual requirements are fulfilled
• Leading on communications to the business, third party suppliers and project delivery to achieve successful transition and running of the services
• Accountable for the day to day running and availability of services within their service portfolio including the service life cycle

Please refer the Job description for details