Senior Service Consultant

at  AWIN MercedesBenz Oakville

How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.
Our Mercedes Benz Oakville is looking for an experienced Senior Service Consultant to join our amazing team!

REQUIREMENTS

• 5+ years of experience in a luxury dealership is an asset.
• College Diploma or University Degree
• Experience in the automotive industry
• Exceptional customer service skills
• Working knowledge of CDK and/or Reynolds software systems and MS Office Suite
• Good numeracy skills, and sound analyzing skills
• Strong attention to detail
• Strong interpersonal skills
• Proven organizational skills
• Excellent customer service skills: both written and verbal
• Valid Ontario G Driver’s Licence
• Clear Driver’s Abstract

JOB PURPOSE

The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual with the utmost care and respect. The Service Consultant must be mindful of shop loading and act on value-added opportunities.

RESPONSIBILITIES

• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to dealership’s guidelines.
• Take initiative to exceed customer satisfaction even if it requires overcoming obstacles.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and sells additional services when appropriate.
• Estimate cost and completion time/settles customer accounts.
• Consult with the Technician or Manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer.
• Communicate with customer about status of work; discuss vehicle work with the customer; explain completed work and all charges to the customer.