Senior Service Delivery Analyst (IT)

at  University of Portsmouth

DISCOVER THE ADVANTAGES OF JOINING OUR UNIVERSITY. WE OFFER A RANGE OF ATTRACTIVE BENEFITS AND OPPORTUNITIES TO ENHANCE YOUR WORK EXPERIENCE:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Long service milestones, and recognition awards which may be awarded to staff for exceptional performance.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
• The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits

Are you an IT professional who’s excited to make a real difference for students?
The University of Portsmouth invites you to join our Student Service Delivery (SSD) team as a Senior Service Delivery Analyst. In this essential role, you’ll support students by providing responsive, IT assistance to help them make the most of campus resources. This is your chance to work in an impactful campus-based team, providing multi-level support and enhancing student experience.
In this role, you’ll handle 1st-level (phone/email), 2nd-level (on-site), and some 3rd-level support to students, serving as a go-to for complex issues. You will also have opportunities to lead smaller projects and assist on major university-wide initiatives, this role is ideal for someone ready to take ownership of innovative IT solutions for the campus community.
This role offers an exciting pathway for growth in a collaborative and supportive environment. Not only will you be instrumental in supporting students’ success, but you’ll also benefit from ongoing development in technical and project skills.
The successful applicant will have excellent customer service skills and experience working within a strong customer focused environment.
For further information, please contact robert.cox@port.ac.uk