Senior Service Delivery Manager (Automotive Customer Delivery Manager)(REF3277Q)

at  Deutsche Telekom IT Solutions

Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description

QUALIFICATIONS

• Master in information technology
• At least 5 years of professional experience in the IT industry with an extensive experience in Service, Delivery and Partner management
• Strong knowledge of ITIL, Agile concepts and process management
• Outstanding communication skills, a strong B2/C1 level German and English
• Exceptional presentation and moderation skills as well as persuasiveness at top management level
• Superior organizational skills and the ability to manage multiple projects with shifting deadlines
• High degree of flexibility and willingness to expand the scope of classic service delivery management (customer interface) to “product service management” (interfaces to partners and many customers)
• Experience in managing service-level agreements (SLAs) to ensure services are delivered according to contractual commitments.
• Previous experience working with contract regulations, managing confidential information, invoicing
• Previous experience in budgeting, forecasting, and managing costs related to IT services.
• Ability to ensure that IT service expenditures provide optimal value to the organization.
• Previous experience in managing and leading a team of IT professionals, including providing direction, support, and training.
• Ability to foster a collaborative team environment and promote continuous learning and improvement.
• Previous experience in managing relationships with vendors and third-party service providers.
• Strong negotiation skills and experience in managing contracts to ensure the organization receives the best value.
• Operational experience and architecture knowledge is an advantage
• Experience in transitioning and transforming new initiatives is an advantage
• Experience in in-depth contract management is an advantage

Additional Information

• Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Please refer the Job description for details