Senior Service Delivery Manager - Drilling Services

at  Baker Hughes

Would you like to take ownership of delivering an exceptional service to our customers?
Are you passionate about building relationships and ensuring customer success?

WORKING FOR YOU

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs.
• Additional elected or voluntary benefits

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law

TO BE SUCCESSFUL IN THIS ROLE YOU WILL:

• Bachelor’s degree from an accredited university or college
• Minimum of 10 years experience in Drilling Services
• Two years of P&L experience is preferred
• Strong understanding of field services protocols and process
• Previous expertise in a similar service delivery role
• Be an experienced problem solver, with a methodical approach to solving complex customer issues
• Demonstrate good communication skills and the ability to work well in a team

As a Senior Service Delivery Manager you will be responsible for:

• Ensure all activities are carried out according to our non-negotiables and our cultural pillars
• Collaborate with sales/communications teams as well as direct interaction with customers for assigned area to understand the activity forecast (volume and complexity).
• Ensure flawless execution and on-time delivery by assigning appropriate resources in line with volume and complexity of forecasted activity and by developing Quality plans in line with our job cycle process.
• Ensure that the team fully understand the contracts/quote for their assigned job portfolio to ensure we harvest our contracts and collect what we are owed.
• Oversee the budget and P/L for the area of responsibility.
• Develop team in line with competency and training programs for their respective positions as well as future career plans
• Own the Business for Drilling Services in the country of assignment, including fully accountable for the service delivery, HSE and Financial performance of the Product Line in the country

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Normal office hours but will need to be on call for client need