Senior Service Delivery Manager

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Being a cloud company, SAP places great value on Customer Success. In your role you will:

• Be accountable to define and drive a multi-year engagement(s), with an end to end view of your customer’s priorities and SAP’s commitment to achieve them
• Own the alignment of the business vision and the creation of a trusted strategic relationship that delivers short term results whilst at the same time building a sustainable medium-term engagement (3-5years) and a best-in-class/suitable engagement and governance
• Elevate the client relationship through enhanced partnership, and end to end account management to achieve expectations and drive long term incremental commitment and profitable revenues. You will help ensure appropriate interpretation and execution of SAP’s Global strategy at your customer working as part of a wider SAP account team including both Licence and Services
• Assume a leadership role responsible for delivering business results through effective management of a delivery team gearing on-site and remote resources
• Ultimately responsible for the delivery of SAP’s Services engagement at the account, coordinating and aligning strategy, planning and execution with other stakeholders from SAP
• Achieve the team’s goals, with strong focus on renewal, expansion, adoption and reference goals
• Actively get involved to support customers at risk, showcasing experience and commitment to both internal and external stakeholders
• Contribute to professional development of members of your team, through coaching and mentoring as well as providing feedback to respective line managers