Senior Service Delivery Manager

at  Vincit

As we continue to expand and scale up our offerings at Vincit, our services also keep increasing in size and complexity. We are thus seeking an experienced Service Delivery Manager to help us keep our customers happy even on Mondays. Would you be up for the challenge?

ESSENTIAL SKILLS:

Proven track record of leading service delivery for big corporate customers in the business domains of B2B commerce solutions, SAP core ERP, and integrated product-based solutions.
Deep knowledge of common ITIL-based service delivery processes and best practices according to ISO 20000-1 used in our focus industries such as retail, manufacturing, B2B, public sector.
Understanding the special nature of maintaining custom software solutions bridging the gap between core ERP and tailor-made custom solutions. Experience from participating in software development projects is highly valued.
Multiple years of experience configuring and operating Atlassian Jira Service Management workflows and reporting metrics.
To ensure effective communication, including with our Finnish-speaking customers, proficiency in both English and Finnish is required.

DESIRABLE SKILLS:

Passion for continuously identifying areas for service improvement and implementing initiatives to enhance efficiency and customer satisfaction.
Recent experience in the public sector.

SOFT SKILLS:

Excellent stakeholder management and communication skills.
Ability to manage complex deliveries with clarity and efficiency.
Collaborative mindset to work seamlessly with multiple teams simultaneously.
Strong problem-solving skills and the ability to adapt to unforeseen challenges.

Please refer the Job description for details