Senior Service Designer

at  ASIC

A future with ASIC means that your work will contribute to ASIC’s vision for a fair, strong and efficient financial system for all Australians. We value what you will bring. We value those with sharp, analytical minds and are open to challenging the way things are done.
Your Team
We are seeking a Senior Service Designer to join ASIC’s Human Centered Design Hub (HCD). This hub, part of ASIC’s Digital, Data & Technology Office, focuses on creating digital products for our customers. Working closely with product owners, project managers, and business teams, you will design and develop user-friendly solutions that improve technology, processes, and policies throughout the organization.

Your role

• You will become part of a team that is passionate about providing high quality internal service to our stakeholders and collaboration partners & creating solutions with and for users, people and businesses in mind. You will be accountable for
• Influencing and supporting the direction of a program of work, continually advocating for the user to recommend desirable solutions, using data and insights to support the direction
• Managing projects with other designers and internal stakeholders
• Directing the conceptualisation and design solutions from idea to completion for the project being led, supporting a human-centered design methodology at ASIC to provide creative, innovative and appropriate solutions to business and user challenges
• Planning the design scope, approach, and outcomes identifying relevant best practices and drawing design inspiration from the broader community, industry and marketplace.
• Demonstrating a deep familiarity with data, insights, findings and ongoing decisions, and assisting with identifying changes to planned activities

About you

• 7 - 10+ years’ experience within digital product design
• Bachelor/ Master of Design or equivalent/related is highly regarded but not necessary.
• Have a proven record of delivering concepts to market.
• Proven record in practising HCD methodology and a true passion to solve problems
• Provide integration on technical, professional and policy advice and support in relation to the design of products and services
• Drive innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem
• Excellent communication and influencing skills to advocate for change – moving towards delivery that is user-led, and driven by desirability with reference to viability and feasibility
• Strong skills in leading a team’s research, discussions and ideas into conceptual designs, and guide ensuing discussions to drive to a strong design that reflects user and business needs

About ASIC
ASIC’s remit is one of the broadest of regulators across the world ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.
Through Moneysmart, we aim to improve the skills and knowledge of Australians and provide information and tools to help them in their decision making. A future with ASIC means that your work will contribute to achieving ASIC’s vision for a fair, strong, and efficient financial system for all Australians. ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.
To work with us, you need to be an Australian citizen, and be prepared to complete an ASIC Suitability and Baseline Assessment which is issued ASIC’s Security team. View the position description for more information or click ‘apply’ to start your application. Please include a brief resume

• You will become part of a team that is passionate about providing high quality internal service to our stakeholders and collaboration partners & creating solutions with and for users, people and businesses in mind. You will be accountable for
• Influencing and supporting the direction of a program of work, continually advocating for the user to recommend desirable solutions, using data and insights to support the direction
• Managing projects with other designers and internal stakeholders
• Directing the conceptualisation and design solutions from idea to completion for the project being led, supporting a human-centered design methodology at ASIC to provide creative, innovative and appropriate solutions to business and user challenges
• Planning the design scope, approach, and outcomes identifying relevant best practices and drawing design inspiration from the broader community, industry and marketplace.
• Demonstrating a deep familiarity with data, insights, findings and ongoing decisions, and assisting with identifying changes to planned activitie