Senior Service Designer (m/f/d)

at  DocuWare GmbH

WHY SHOULD YOU JOIN?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

You can expect to work collaboratively with other designers, but also cross-team and cross-platform with other stakeholders to ensure consistent experience across all user touchpoints.

• Lead service design projects, including user research, journey mapping, and prototyping.
• Develop and communicate service blueprints that optimize and connect customer touchpoints across the product lifecycle.
• Analyze customer insights and product data to iterate and continuously improve end-to-end experiences for a variety of business areas.
• Provide mentoring and support to our younger designers and help them grow

As a Senior Service Designer (m/f/d) you will collaborate cross-functionally to define and deliver successful user experiences, identifying opportunities to streamline operations, and play a crucial role in modernising and simplifying our customer experience.

You can expect to work collaboratively with other designers, but also cross-team and cross-platform with other stakeholders to ensure consistent experience across all user touchpoints.

• Lead service design projects, including user research, journey mapping, and prototyping.
• Develop and communicate service blueprints that optimize and connect customer touchpoints across the product lifecycle.
• Analyze customer insights and product data to iterate and continuously improve end-to-end experiences for a variety of business areas.
• Provide mentoring and support to our younger designers and help them grow.