Senior Service Designer

at  Macquarie Group Limited

Join our Strategic and Service Design team in the Banking and Financial Services division to help understand the complexities, find opportunities and support strategic decision making. We have a vision to become the #1 Digital Bank and deliver best-in-class client experiences to our Personal Banking, Deposits, Business Banking and Wealth Management clients.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
As a Senior Service Designer, your role will include understanding and shaping experiences for clients, intermediaries, and staff. We take a holistic end-to-end perspective on unpacking problems, finding opportunities, and supporting strategic thinking and decision making to maximise both customer and business value.
In this role you will work closely with channel stakeholders to frame problems or opportunities by understanding and articulating client and staff experiences, mapping systems, diagnosing and clarifying issues and optionality, and designing preferred futures. You will use a customer-centred approach to design data-led solutions within a complex ecosystem.

What you offer

• 5-7 years’ experience in service design, strategic design, and/or experience design and the strong research, design, and strategic communication skills that come with this level of experience
• Bachelor’s degree in design (graphic, industrial, HCI, interaction) or equivalent practical experience
• Strong portfolio highlighting knowledge and experiences in Service Design across varied users, business problems, and contexts
• Ability to work with mid- and senior-level stakeholders to shape project approaches, constructively challenge thinking, and develop concepts and recommendations
• Expertise in using exploratory, generative, and evaluative research to uncover customer pain points and opportunities
• Consulting and/or financial services background preferred

We love hearing from anyone inspired to build a better future with us, if you’re excited about the role or working at Macquarie we encourage you to apply.
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.
Benefits

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• Hybrid and flexible working arrangements
• One wellbeing leave day per year and up to five additional days leave based on length of service
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
• Paid volunteer leave and donation matching
• Range of benefits to support your physical, psychological and financial wellbeing
• Access to a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying

Please refer the Job description for details